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Issue with compose email

Posted on by 311
Hi Community,
I have an issue when I compose an email and I try to select the contact to send, the system starts running and the state working on it does not finish. therefore, I need to close the window.
Do you know, what is happening? I would appreciate it.
  • Verified answer
    Manuel Lozada Profile Picture
    Manuel Lozada 311 on at
    Issue with compose email
    Hi, community,
    I fixed the bug, It was a problem from Microsoft, I contacted through help the support chart.
    Thank you
  • Chris Net Profile Picture
    Chris Net 32 on at
    Issue with compose email
    I have the same problem. I created a new sandbox without any extensions and it just doesnt work anymore.
    The overall performance is actually really bad, the sandbox is almost unusable right now.
    Location:                       Germany
    Version:                         23.5.16502.16589
    Environment Type:         Production & Sandbox
    Browser:                        Chrome, Edge, Mozilla
    Type:                             SaaS
  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Issue with compose email
    Hi, I have reproduced the same issue on my demo environment.
    Can you show us the version of your business central. Please try to update the business central to the latest version to see if it can help.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 61,112 Super User on at
    Issue with compose email
    I tried it in both the JP and US environments of BC24.0 and did not encounter this problem.
    JP: W1
    Hope this helps.
  • Manuel Lozada Profile Picture
    Manuel Lozada 311 on at
    Issue with compose email
    Hi Renteria
    Yes, I have an installed extension but I tested with Sandbox Cronus USA and have the same issue.
  • gdrenteria Profile Picture
    gdrenteria 3,219 Super User on at
    Issue with compose email
    I have done the exercise in version 23.5 and 24 and I do not have this behavior. Could it be that there is an extension installed?

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