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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / account receiveable AR...
Microsoft Dynamics SL (Archived)

account receiveable AR batch release error in 2.01700.66 SL 2011 version

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Posted on by desmondtee88 415

hi all,

i have a small problem here ... when evertime i used AR batch release... it will just hang in process process screen  but the time duration for job processing got running .. without choice i use task manager  to force to shut down but when i re-open the ar batch release in account receivable the job success release ..... any idea what happen about this matter ...  above picture attach shows when click begin prcessing button.. it will show this error .. when press ok nothing happen and the duration for processing time still running ....

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  • Carolyn Kolpien Profile Picture
    Carolyn Kolpien Microsoft Employee on at

    Hello,

    Did you review the two KB articles available for this issue?  The article numbers are 2551478 and 2551470.  Do either of these situations described in the articles apply to you?

  • desmondtee88 Profile Picture
    desmondtee88 415 on at

    where to look fot that article numbers ??? any link ???

  • Carolyn Kolpien Profile Picture
    Carolyn Kolpien Microsoft Employee on at

    Hello,

    You are not familiar with the Knowledge Base in CustomerSource?  Click on Support | Knowledge Base.  Here is a link to the articles:  mbs2.microsoft.com/.../search.aspx

    mbs2.microsoft.com/.../search.aspx

  • desmondtee88 Profile Picture
    desmondtee88 415 on at

    hi ,,,, thx for ur reply ... by the way how to i sign in to the customer source ???? i use my email account but the site shows invlaid email account in its database system

  • desmondtee88 Profile Picture
    desmondtee88 415 on at

    would u mind shows the details for article numbers " 2551478 "  and " 2551470 " at here ???? thanks again

  • Carolyn Kolpien Profile Picture
    Carolyn Kolpien Microsoft Employee on at

    Hello,

    Please go to mbs.microsoft.com/customersource.  There are documents you can download which explain how to gain access to your account on CustomerSource.  

  • desmondtee88 Profile Picture
    desmondtee88 415 on at

    hi all.. about this ... i had used the solution with article ID : 2551470 ... i download the B2551470_FRX_SL2011_93_Fix.zip ... it solve the problem but everytime i first time boot up in the morning ... it came up the error message 93 again  "ON VERY FIRST TIME ONLY ".. no choice i have to end the task again..  open the release ar batch... check it and it already release .. and i do the second time it completed withot error any more .. so the problem came on ONE TIME when i first time boot up the server and it came that problem agian and i hope do the end task thing on very first time .. after that no error at all for next batch release .. i also found that if i RESTART THE SQL SERVER , the error message came out again .. then i had to to the end task thingy again on every first time... ANY IDEA HOW TO SOLVE THIS issue ??? hope hear your reply soon and thanks again

  • desmondtee88 Profile Picture
    desmondtee88 415 on at

    anyone can assist me for this problem ??? thanks

  • Adam Leonard Profile Picture
    Adam Leonard 2,151 on at

    The resolution in the first KB article outlined that this could possibly be caused by custom triggers in the application DB.  To rule this out, can you please run the following against your app DB:

    select * from sysobjects where xtype = 'tr'

    Custom triggers typically start with 'x" to denote that they're not standard.  In my standard windows auth DB, I see the following triggers:

    EDPurchOrd_Insert

    TrnsfrDocStatusUpdate

    UpdateSOShipLotWithShipLine

    ADG_TR_CustNameXref_Add

    ADG_TR_CustNameXref_Delete

    ADG_TR_InvtDescrXref_Add

    ADG_TR_InvtDescrXref_Delete

    INPrjAllocHistory_Insert

    INPrjAllocTranHist_Insert

    INPrjAllocLotHist_Insert

    Delegation_Message_Trigger

    Do you have additional, custom triggers in your app DB?

    The second KB outlined an FRx fix B2551470_FRx_SL2011_93Fix.zip which you indicated that you applied.  It's possible that this did not fully apply.  Would you be able to re-open this script and re-run it against all of your application databases?

    Once this is done, if you're still experiencing the errors, please let us know.

  • Corey Montgomery Profile Picture
    Corey Montgomery 90 on at

    Adam, we have recently upgraded to Dynamics 2011 and are experiencing the same issues.  I don't see this article in Customer Source.  I need the article to support our Change Management process. Do you have any suggestions?

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