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Microsoft Dynamics CRM (Archived)

"Email a Link" button is no more working when USD upgraded to 4.0

Posted on by 247

This question is related to USD upgrade to 4.0.

We have noticed that after upgrading the USD setup from an older version to latest USD 4.0, the "Email a Link" button is no more working (i.e. it’s not responding to click).

This button appears inside a USD session for “email” along-with other buttons like REPLY, SAVE, ASSIGN, SHARE etc. at the TOP RIBBON of same email activity.

Please note that all the buttons in the ribbon of the same email activity are working except for this button "EMAIL A LINK". Is there a workaround to get this button working or this needs to be logged to Microsoft as a bug?

Any reply in this regard will be appreciated. Thanks.

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  • Suggested answer
    PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: "Email a Link" button is no more working when USD upgraded to 4.0

    Few things to understand the issue better:

    -Is it happening in all the machines were 4.0 is installed?

    -Is is working for other entities and only this email activity its not working?

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