Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Online : ...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Online : How emails can be sent to separate email ids from CRM?

(0) ShareShare
ReportReport
Posted on by MittalPatel

Hello,

I am working on Email configuration of Dynamics 365 Online.

Now the scenario is  - 

1. In Office 365, two users are created and licenses are assigned as below - 

  • User 1 - user1@abc.com  (Licenses - Office 365, Dynamics 365)
  • User 2 - user2@xyz.com  (Licenses - Office 365)

2. In CRM : I have created Exchange Server Profile and set up the user Mailbox for user1@abc.com. 

3. There are two business units - BU1 and BU2

Requirement is - 

1. User2 doesn't need to be a CRM user. 

2. Emails which are being sent from BU1 should be received by user1@abc.com.

3. Emails which are being sent from BU2 should be received by user2@xyz.com.

Is there anyway I can achieve this? Any workaround? 

Please suggest, any help on this would be appreciated.

Thank you

*This post is locked for comments

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 Online : How emails can be sent to separate email ids from CRM?

    Well, as you said, you don't want the second email to be a user in CRM so it could be any record to which you can send an email. It could be a contact, an account, a lead or you can create a custom entity, enable it to send emails and CRM will create an email field for you. But using an out of the box entity is a good choice.

  • MittalPatel Profile Picture
    MittalPatel on at
    RE: Dynamics 365 Online : How emails can be sent to separate email ids from CRM?

    @Vikas - Thank you very much for your quick response.

    Do you mean to say that from CRM whenever we want to send emails to User2@xyz.com, we need to select Contact instead of User. Right?

    Please correct me if I am wrong.

    Thank you.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 Online : How emails can be sent to separate email ids from CRM?

    Do you want to send email from within the CRM to these two emails? If yes, then you can create a contact with second email and add it to the emails.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans
Liquid error: parsing "/globalsearch/?q=write+a+program+to+extractvirus+from+vital++consequence+in+java" - Nested quantifier +.