There were error sending statements

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Posted on by Travis

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When we mark customer statement in the customer e-mail options (what does the * mean, i.e. PDF*). In any event, when we try to email the statements via the print receivable statement window we get an error. There were errors sending statements. What does this mean?

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Travis 1,960 on at

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RE: There were error sending statements

Sort of, I had to log a case and we found that the RTM version of GP2013 was creating the pdf files in the users temp directory but then wasn't finding them because the filename GP was looking for didn't match the file being created. This is fixed in service pack 1. However, when we installed service pack 1, it was then able to find the file but attached it to the email as statement.pdf.htm some sort of weird cross between pdf and html. Needless to say this file wouldn't open properly. Microsoft were then able to duplicate the second issue and have written it up as a bug, no. 68041. They say they will try and fix it in the next service pack, but that is too far away for my client. Clients should be able to reasonably expect that they can email statements.
khammer 475 on at

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RE: There were error sending statements

Hi Travis. Did you ever get your issue figured out? I am also getting the error "file not created" in GP2013 when we try to e-mail out statements.
Community Member Microsoft Employee on at

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RE: There were error sending statements

Did you're statements make it to outlook?

Look in you're outlook sent and outbox folders. There may be emails here waiting to send.

There are a number of articles you should rule out first:

support.microsoft.com/.../915467

support.microsoft.com/.../934699

support.microsoft.com/.../2441760

community.dynamics.com/.../146351.aspx

Ian.