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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Power Pages Knowledge ...
Customer experience | Sales, Customer Insights,...
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Power Pages Knowledge Base Articles view counts not increasing

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Posted on by KG-13061437-0 4
Hi there,
 
I support a Dynamics and Power Pages system that uses the OOTB Knowledge Base Articles. The view count on the pages don't seem to be increasing at all. I can't find much information about this online, but I can see in the "Analytics" tab of each article, there is a section called "views" which has a "recalculate" button. If I were to go into the article on the Power Pages portal a few times, then click recalculate, it stays at 0. Am I missing something about this feature? 
 
I read a few times that the view count is a 'per day' count, but that wouldn't stop the count from increasing while I am clicking in and out of them several times.
Thanks in advance!
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Microsoft Dynamics CRM
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  • KG-13061437-0 Profile Picture
    KG-13061437-0 4 on at
    Power Pages Knowledge Base Articles view counts not increasing
    Hi @MichaelTorres, thanks so much for your reply. I am looking for that setting but having some trouble. Are you referring to Site Settings which is an option in Power Pages Management, or were you referring to some place in the Admin Centre?
    I assumed it was the former, but I don't see any site settings with names that resemble what you have said. The only one with the word tracking in it refers to login tracking for users. Let me know if I have misunderstood, thanks!
     
    Kind regards
  • MichaelTorres Profile Picture
    MichaelTorres 86 on at
    Power Pages Knowledge Base Articles view counts not increasing
    I see what you're dealing with. It's pretty common to see the view count stuck at 0, even after multiple visits to the article. The view count feature in Power Pages doesn't always update in real-time, and a couple of things might be happening.

    First, make sure that web tracking is enabled in the Power Pages settings. Sometimes, even if the Recalculate button is clicked, the view count won't update unless the tracking is set up correctly. You can check this in the admin settings under Site Settings, just confirm that EnableTracking is turned on.
    Second, it's important to note that the view count isn't updated instantly. It can take several hours for the views to reflect, and even after recalculating, the data might not show up right away.

    So, if you’re sure tracking is enabled, it’s likely just a matter of waiting a little longer for the data to refresh properly.

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