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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Correcting an Invoice
Small and medium business | Business Central, N...
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Correcting an Invoice

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Posted on by dkkipfer 336

We're running BC 17.1 SaaS. When we correct an invoice from a fully shipped and invoiced sales order, the system is supposed generate a CM, apply it to the posted invoice, and generate a new invoice.

Instead it's giving us this prompt:

pastedimage1606250912015v1.png

Is this a setting we can turn off somewhere? Our users are not trained on how to do this.

  • Suggested answer
    Bilal Haider Profile Picture
    Bilal Haider 487 on at

    Hi,

    Yes, its something new that come with v 17.1 SaaS. If an Invoice is posted from Sales Order(that is completely shipped and Invoiced) then this prompt come and it will perform the same action that cancel do. It cancels this Invoice by a Cr. Memo and mark this as cancelled but not create a new Invoice.

    If the sales order is partially shipped and Invoiced then it shows this message.

    SO-and-correct.PNG

    You can train you users from how to copy document. The reason for this feature might be that we can have multiple Invoices created from a single order.

  • dkkipfer Profile Picture
    dkkipfer 336 on at

    As far as I could find, this new process is not covered anywhere in the BC documentation covering Correcting and Cancelling invoices: https://docs.microsoft.com/en-us/dynamics365/business-central/sales-how-correct-cancel-sales-invoice

    It's concerning that a core business process would suddenly change overnight with no warning like this did. I would think something like this is best released via feature management where we get the option to turn this on if that's the behavior we desire. 

  • Bilal Haider Profile Picture
    Bilal Haider 487 on at

    Hi Drew,

    Yes you are right. I have read version 17.1 release documentation and not found anything relevant to this.

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