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Auto update Entitlement in service module.

Posted on by
Hi All,
 
 I have one requirement ,    
     In case entity entitlement field is auto-update based on selection of customer field. how can achieve thisone, Please help me to  achieve this requirement.
 
Based on customer lookup field auto-update entitlement lookup field
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Auto update Entitlement in service module.
    Hi partner,
    There are many ways to help you auto-populate fields: workflow, flow or js.
    Based on customer lookup field auto-update entitlement lookup field?
    And what is the basis for this?
    --What are the entitlement that correspond to the CUSTOMER value you have entered?
    In the entitlement record, we can select one customer, is this?
    If so, the key issue is that multiple entitlements may have the same one customer.
    When you select one customer on the case entity, which entitlement is you need?
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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