Reverse transactions imported via the payment reconciliation journal-

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Posted on by Yumiko

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We've accidentally posted a transaction that has been incorrectly mapped via the payment reconciliation journal and we can't seem to reverse it.

When I try to reverse the transaction through the general ledger or bank account ledger I get a message saying "You can only reverse entries that were posted from a journal".

I also tried to reverse it using the G/L Register, but the "reverse register" button was grayed out.

What is the correct way to go about this?

Reproduction steps:

Go to our wealth-prod environment, company ABC and attempt to reverse transaction the £200 transaction on 19/04/2022 to account 400040 with the description "IMMEDIATE FASTER PAYMENT (ONLINE) TO JUSTIN TERRY 16-APR-2022 2148892102 - TAXI MARSEILLE".

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Andy Sather on at

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RE: Reverse transactions imported via the payment reconciliation journal-

Hello,

If you don't get further responses to this issue, you may want to raise a support request to Microsoft support via your CSP / Partner.