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This was a problem but while documenting this for the post I seem to have found the solution, however I am posting still because I have seen other similar problems for people on the web generally.
GP Version 12.00.1745
Logged in as SA
Adobe Acrobat XI Pro (tried with DC as well but not X as don't have license.)
MAPI Email Enabled (but same issue if setting it to Exchange)
Office Professional PLus 2013 32 Bit
Exchange 2013 Service Pack 1 Version 15.0.847.4040 64bit
Member 1 - Statement is issued as PDF
Member 2 - Statement is issued as DOCX - but wont open in Word as it says corrupted. Change Extension to PDF and it opens just fine.
RM00101 has the following for both records:
BALNCTYP = 0, STMTCYCL = 5, Send_Email_Statements = 1
RM00106 has the following for both records:
Email_Type = 1 Email_Recipient = external email 1
We don't have the New Email functionality enabled but the SY04905 has a record for each member in Series 3, Module 1 = 9 and Email Document ID = 10. Emaildocumentenabled is false and there is no message ID. BUT the EmailDocumentFormat is 3 for Member 2 and 0 for Member 1, I expect this is a hangover from setup.
I ran the following on the database:
update sy04905
set emaildocumentenabled = 0, EmailMessageID = '', EmailDocumentFormat = 0
where EmailSeriesID = 3 and MODULE1 =9 and EmailDocumentID = 10
And now the old Remittance functionality is sending PDF to all members.
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