Error message when converting a Case to a Work Order

(0) Share

Report

Posted on by Community Member

Hi,

I am currently configuring my Dynamics 365 Customer Engagement v9.x system. When I try to convert a customer service case to a work order I get this message "the default work order type must be set on incident type to create a work order"
Which I have not been able to resolve. Where can I change this setting?

Thanks

Categories:

Connected Field Service

Work Order

All responses (2)

Answers (0)

Sort by

Suggested answer

Thomas David Dayman 11,323 on at

Like (0)

Report
Copy link

Link copied!

You need to add a default work order type to the incident you are using:
Community Member on at

Like (0)

Report
Copy link

Link copied!

Thanks, that got it working!