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3,055We upgraded from GP9 directly to GP 2010 and we are on SP2. In GP 9, within Collection Management, GP created per customer one email reflecting all outstanding invoices.
GP2010 appears to create the letters/email of outstanding invoices based on the bill to on the invoice. So, if we have two invoices each with a different bill to, then we are unable to generate one email reflecting both invoice as open. Is there a way to change this process to enable GP to ignore the bill to and create a listing of all open invoices for a given customer?
The Collection Management process that I refer to is opening Collection Management main and clicking on Email. Then, choose a Letter ID (our is simple, but is meant to pull in all outstanding invoices by using %AllInvoicesNotDisputedDetail%). GP 2010 now takes the Address ID and will only pull in the invoices which were billed to that id and will send that list to the person reflected as the email contact for that address id.
While I understand that some companies would benefit from the way GP 2010 works, for us, it has actually added more time and taken away efficiency. We need to communicate all outstanding invoices to only one for each of our customers, so this change is not productive for us. At first, I thought maybe it was a setup feature or a change at the customer maintenance/card level that could be turned on/off, but I cannot locate anything that will change GP to operate collection management the way it did in GP 9.
Any suggestions or thoughts on this would be helpful and appreciate.
Best regards,
Dale
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