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Hi
Can someone please help that why when an email is being sent by a particular client let say "XYZ" case is not being created automatically?
I have checked that there is not duplicate records.. what could be reason for this.
Thanks in advance!!!
Hi Aisha1985,
Could you provide a screenshot about the flow running result and the condition configuration in "Automatic record creation and update rules" for further research?
Best Regards,
Haig Liu.
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hi Haig,
I was able to solve this problem, thanks.
Congratulations! Could you share how you solved it? Maybe it will be useful to others.
Ah:) it was a fairly simple one. So the email address stored on Contact was different than the email address whoch the client was using to send the email to Support Mailbox.
So i just spot that and changed the Email address on Contact to the new email address.
Sometimes simple fixes could help you with Solution as well
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