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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / iPad web browser users...
Microsoft Dynamics CRM (Archived)

iPad web browser users: + button missing from Orders/Quotes/Dash?

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Posted on by Eturyu 155

Hi,

As we have people in office and out in the field, we want us all to be looking at CRM in the same format. As a result, we want our field people to use the Browser version of CRM online (not the app).

However, when doing an Order form or Quote form the + button is missing only on iPads. Laptop and desktop users are fine.  

It's missing from a couple of areas on the Dash too, but that's fine, we can work around that. We cannot work around not being able to add a product line to a Quote or Order. tried in Safari and Chrome

Does anyone know why this is happening, or know an alternate way to add product lines? I have to images below showing side-by-side for laptop and iPad. Customer/User details blacked out for their privacy.

6355.CRM3.PNG

4338.CRM4.PNG

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  • Akbulut Profile Picture
    Akbulut 40 on at
    RE: iPad web browser users: + button missing from Orders/Quotes/Dash?

    Hi Eturyu,

    Did you find any solution about this problem? Unfortunately I have same problem using tablet web browser.

    Thanks a lot.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: iPad web browser users: + button missing from Orders/Quotes/Dash?

    Hi,

    We have the same issue in our enterprise.

    We have lost this button in Safari, Chrome and Opera on Android tablet and Ipad.

    BUT it is still present in the Firefox browser when you access the main URL Desktop of dynamics CRM :

    https://yourorganization.crm4.dynamics.com/main.aspx

    NOT the poor Phone Express form : https://yourorganization.crm4.dynamics.com/m/

    I hope Microsoft will not delete this button definitively for tablet.

    Edit 1 : tested on Android Tablet (Asus). I will test on iPad later.

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