Share
ReportHello,
I am trying to implement the following steps,https://community.adxstudio.com/products/adxstudio-portals/documentation/configuration-guide/customization-tools/knowledge-base/, to create a functional Knowledge Base Directory on our customer self-service portal. While some parts seem to work as expected, I've run into an issue regarding the knowledge articles. The directions call for the article URL to have a format of {site marker web page URL}/{article number} but our website is currently set up with the following format, https://3DSsupport.microsoftcrmportals.com/knowledgebase/article/{kbnum}. Since there is the 'article' and not just 'knowledgebase', a listing of the articles by subject isn't functioning properly. I think that I will have to change the website format from what it is now to https://3DSsupport.microsoftcrmportals.com/knowledgebase/{kbnum} which may not be possible as we aren't able to really have any downtime of the site.
Is there any other reason why this may not be working correctly?
All responses (
Answers (
291,253
