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AR Write Off posting as single sided entry

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Posted on by Community Member Microsoft Employee

I have a couple of transactions that appear to have posted as a single sided entry. These were written off in the Sales module via Routines>Sales>Write off Documents. The expense side of the transaction appears to be correct, but the reduction of AR is missing completely

Here is a screenshot showing that the distribution account is missing:

Trade Discount Amount	Note Index	Tax Date	Account Number	Distribution Type	Debit Amount	Credit Amount
0.00000	75,877.00000	8/21/2017		Accounts Receivable	0.00000	8,703.15000
0.00000	75,877.00000	8/21/2017	E000-58030-00-0000	Writeoffs	8,703.15000	0.00000

On the sub-ledger the customer balance has been reduced by the write off amount. However the GL does not show the reduction of the AR. It DOES show the expense.

Has anyone ever seen this before? If so any ideas on how to fix it?

Thank you all in advance!

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Manjunath Vemula 1,195 on at

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RE: AR Write Off posting as single sided entry

Hi Casie,

It looks like GL entry is missing. Please check GL header and line tables GL10000 and GL20000 whether it got created and not showing on GP screens. If you dont find them in database, one option is to create a GL journal manually to adjust GL.