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495Hi all, just got this alert from Microsoft and was wondering if anybody else has received it, and what the impact as been. Even though the email says they've detected a problem in our instance, none of our users have reported the issue. (yet)
Important Information About Your Microsoft Dynamics 365 Service
We have detected an issue on your Microsoft Dynamics 365 instance that we need your help to resolve. This may help improve your organization's service performance and overall experience.
Description:
We have identified an issue with email and appointment tracking using the Dynamics app for Outlook. Appointments and emails that have tracking enabled are remaining in a "Tracking Pending" status. We have isolated the source of the issue, and have developed a code fix to be included in an upcoming deployment.Action Needed:
System Administrators can turn off email and appointment tracking in the Dynamics app for Outlook by following the below link titled "Instructions for disabling TrackCategorizedItems".
NOTE: We will send a follow-up notice informing you when the code fix has been deployed to your organization.
For further information please see Instructions for disabling TrackCategorizedItems.
Please contact Dynamics Customer Support if you need further assistance.
Sincerely,
The Microsoft Dynamics 365 Team
Under "Action Needed" it says administrators can turn off the setting, but not that we have to. I'd rather not mess with settings in prod if we're not seeing issues, but I can't figure out if the Action Needed is actually needed for them to apply the fix, or if it's something I can do to mitigate the issue until they put in the fix.
Anybody else run into this or have more information?
Thanks,
Rob
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