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Uninstall Dynamics 365 For Marketing

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Posted on by 399

Hello everybody,

  I start to delete Marketing solutions, when I want to delete "MicrosoftDynamics_EventManagement_patch" solution ,  I get an error 

Message: This solution cannot be uninstalled because the 'Attribute' with id '1489b0c1-8496-4511-9518-c379dde2900d(msevtmgt_registeredby)'  is required by the 'MicrosoftDynamics_EventManagement' solution. Uninstall the MicrosoftDynamics_EventManagement solution and try again.Detail: 

then I try to delete "MicrosoftDynamics_EventManagement" solution according to the error, but I get same error.

This solution cannot be uninstalled because the 'Attribute' with id '1489b0c1-8496-4511-9518-c379dde2900d(msevtmgt_registeredby)' is required by the 'MicrosoftDynamics_EventManagement' solution. Uninstall the MicrosoftDynamics_EventManagement solution and try again. 

Is there anyone who can solve this recursive error?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Uninstall Dynamics 365 For Marketing

    The referenced document (https://docs.microsoft.com/en-us/dynamics365/marketing/solution-uninstall-order) suggests uninstalling "MicrosoftDynamics_EventManagement_patch" and then "MicrosoftDynamics_EventManagement". The problem is both of them want to remove "msevtmgt_registeredby" but both depend on it. Thus creating a circular reference. I am running into the same error as the original post.

    It seems strange to me that Microsoft did not follow the documented guidance for Solution Patches but instead created a separate solution that they called a "patch". It created a real mess to unravel.

  • Pablo J. Cosimo Profile Picture
    Pablo J. Cosimo 50 on at
    RE: Uninstall Dynamics 365 For Marketing

    Hi, I found this documentation to follow the unistall order here. 

    https://docs.microsoft.com/en-us/dynamics365/marketing/solution-uninstall-order

  • Cristalls Profile Picture
    Cristalls 45 on at
    RE: Uninstall Dynamics 365 For Marketing

    Hi. Are you able to resolve this? I am stuck with the same issue.

  • Ilona Salonen Profile Picture
    Ilona Salonen 75 on at
    RE: Uninstall Dynamics 365 For Marketing

    The uninstallation of Marketing application can be tricky and I haven't been able to do it 100% by myself even with the tutorials. Sounds to me you should open a support ticket because the Marketing app leaves a lot of tails here and there and would be best if you let someone from the PG do it for you via the ticket.

  • Suggested answer
    Karl Maybach Profile Picture
    Karl Maybach on at
    RE: Uninstall Dynamics 365 For Marketing

    Hi Ismail,

    We have some documentation on how to install Marketing, and it includes a recommended uninstall order. You can find it here:

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/uninstall-marketing 

    . Karl

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