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Adding entities for a usefull knowledge bases.

Posted on by Microsoft Employee

Hi, 

I'm new in Crm (only two weeks) and i need to improved my abilities on Dynamics portal (using a trial sandbox) for my compagny. 

And i have some issues on portal: 

First i create an entity list to show articles (from knowledge base), it works but when i want to look for the detail on one of this article. That does'nt work it can't find my article. ( i finaly find a solution by modifying code of my entities list page ("href" ) - but it's probably the worst solution). Do you have an idea ? 

I also try to add the autor ("create by" ? ) on my article page,  to click on it and send him a message. But i don't find how i can do this ? 

Thank for help

(ps: English it's not my best point, sorry for the mistakes)

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Adding entities for a usefull knowledge bases.

    Hi,

    Thank for the reply.

    Yes i have used this steps. It's why i don't understand ... why it's does'nt work ;(

    Thank for the reply

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Adding entities for a usefull knowledge bases.

    Hi,

    Yes i habe used this steps.

    Thanks

  • Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at
    RE: Adding entities for a usefull knowledge bases.

    Hi Natsirt,

    Can you please confirm that you are used the steps described in below article to create the Details Page?  Or are you still using the coded version?

    community.adxstudio.com/.../view-details-page

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Adding entities for a usefull knowledge bases.

    Up ? I still have my issue :)

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Adding entities for a usefull knowledge bases.

    Hi Nadeeja,

    Thank for your help.

    I already have check community.adxstudio website and didn't find an answer to my issue.

    And yes i still need assistance.

    For the first of my issues : how to have details of an article from the knowledge base from an entities list.

    You can find an example of how it's doesn't work here :

    bmtest.microsoftcrmportals.com/.../liste-d-articles

    if you want to have detail of an article : "

    "Article unavailable

    The requested Knowledge Base article is not available. Contact your portal administrator. "

    But if you search an article from Home page it works.

    Thank for your help

    Cheers,

    Natsirt

  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at
    RE: Adding entities for a usefull knowledge bases.

    Hi Natsirt,

    Welcome to CRM Dynamics 365 :)

    First of all, if you need to learn Dynamics 365 Portals (aka CRM Portals aka Adxstudio) please check out below sites.

    https://community.adxstudio.com/learning/videos/

    https://community.adxstudio.com/products/adxstudio-portals/documentation/

    To learn how to add a details page, please see below article.

    https://community.adxstudio.com/products/adxstudio-portals/documentation/configuration-guide/entity-list/view-details-page/

    Please let us know if you still need assistance.

    Cheers,

    Nadeeja

    My Blog: http://dyn365apps.com/

    Follow me on Twitter: https://twitter.com/dyn365apps

    LinkedIn: https://www.linkedin.com/in/nadeeja

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