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Expense management OCR not working

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Posted on by Anthony Blake 1,964 Super User 2024 Season 2
Hi Everyone
 
I'm having issues with the Expense management OCR in a Tier 2 Sandbox environment.
 
Following this documentation:
 
I have installed the Expense Management Add-In in LCS
I have enabled Expense reports re-imagined
 
I cannot see the feature: "Auto-match and create expense from receipt" in feature management - is this the issue? Are there any prerequisites to seeing/enabling this feature?
 
Thanks,
Anthony
Categories:
Administration and Setup
  • Anthony Blake Profile Picture
    Anthony Blake 1,964 Super User 2024 Season 2 on at
    Expense management OCR not working
    Hey Jonathan,
     
    Yes mobile app too - both depend on this feature being turned on in D365 F&SCM Feature Management. Everything worked once I actually found the feature to turn on!
  • Jonathan D Struble Profile Picture
    Jonathan D Struble 126 on at
    Expense management OCR not working
    Anthony, are you also using the Mobil App for Expense Management?  If so, is OCR working there also?
  • Verified answer
    Anthony Blake Profile Picture
    Anthony Blake 1,964 Super User 2024 Season 2 on at
    Expense management OCR not working
    I found the issue almost as soon as I posted the question.
     
    In feature management, I had to go to the Not enabled tab, then filter on the "Feature name" column by "contains" expense to find the OCR feature to switch on. The filter at the top of the form did not find it, as it only searches for "begins with", so "Auto" would have found the correct feature, "expense" did not.

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