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How to create from "scratch" a knowledge base article in Dynamics Portal?

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Posted on by Community Member Microsoft Employee

Hi!

The organization downloaded and installed Dynamics 365 Portal in the primary instance. We want to add an article to the Knowledge Base section of the Portal but there is no documentation of how to create the document.

Here are different links that describe different ways to work with Knowledge Base but does not mention how to create one:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/manage-knowledge-articles-content-levels

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/display-file-attachments-knowledge-article

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/configure-knowledge-categories-articles

Thank you for the help!

Raiza

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Community Member Microsoft Employee on at

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RE: How to create from "scratch" a knowledge base article in Dynamics Portal?

Hi Ravi,

Thank you for your response! The blog is very useful and helped me in creating the article for Knowledge Base in the Portal.

Regards,

Raiza Fonseca
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RaviKashyap 55,410 on at

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RE: How to create from "scratch" a knowledge base article in Dynamics Portal?

Hi Raiza,

Check the below blog which has step by step for enabling Knowledge base in portals

blogs.technet.microsoft.com/.../linking-crm-portal-to-the-knowledge-base-in-crm

Hope this helps.

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