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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / APPOINTMENT RECORD ISS...
Microsoft Dynamics CRM (Archived)

APPOINTMENT RECORD ISSUE - On Save Record Is Unavailable

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Posted on by MRVIX 1,258

Here are the steps I took when I encounter the issue.

  1. Create Appointment
  2. Save Appointment 
  3. (Without doing any other action to the appointment record) Click Next Stage.
  4. Record Is Unavailable Error occurs (logs below)

Note: When I refresh the form, it opens a 'New Sales Call' instead of just refreshing the current record.

Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: new_bpf_962fa5b399b048f59c8a425ed1c562d7 With Id = 00000000-0000-0000-0000-000000000000 Does Not ExistDetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>14d81039-bf63-464d-922f-674d5625b5dd</ActivityId>
<ErrorCode>-2147220969</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionSourceKey</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">Plugin/Microsoft.Crm.ObjectModel.BpfBusinessEntityService</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiOriginalExceptionKey</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">Microsoft.Crm.BusinessEntities.CrmObjectNotFoundException: new_bpf_962fa5b399b048f59c8a425ed1c562d7 With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist ---&gt; Microsoft.Crm.BusinessEntities.CrmObjectNotFoundException: new_bpf_962fa5b399b048f59c8a425ed1c562d7 With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist
at Microsoft.Crm.BusinessEntities.BusinessProcessObject.Retrieve(BusinessEntityMoniker moniker, EntityExpression entityExpression, ExecutionContext context)
--- End of inner exception stack trace ---
at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass2_1.&lt;Execute&gt;b__0()</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiStepKey</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">5bda9bc3-4473-e711-8166-e0071b65e251</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiDepthKey</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">1</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiActivityIdKey</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">14d81039-bf63-464d-922f-674d5625b5dd</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiPluginSolutionNameKey</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiStepSolutionNameKey</d2p1:key>
<d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:string">System</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<Message>new_bpf_962fa5b399b048f59c8a425ed1c562d7 With Id = 00000000-0000-0000-0000-000000000000 Does Not Exist</Message>
<Timestamp>2019-02-08T00:45:18.8608222Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

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  • Verified answer
    MRVIX Profile Picture
    MRVIX 1,258 on at
    RE: APPOINTMENT RECORD ISSUE - On Save Record Is Unavailable

    Hi All,

    This is an MS bug, as advised by MS support. Issue also occur for vanilla D365 environment. There's a back end script that causes the issue. They provided a webresource(JS) for us to deploy in our environment. They also advised that the permanent fix will be applied on Feb 25.

    Thanks for all your help!

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: APPOINTMENT RECORD ISSUE - On Save Record Is Unavailable

    Hi,

    Seems something has broken in  BPF stages  , can you please open BPF and check the BPF name showing correctly with the name you provided.

    Its seems name will come like "new_bpf_962fa5b399b048f59c8a425ed1c562d7", which is not correct.

    Try to deactivate and activate BPF and check whether BPF name populating correctly or not. Make sure you do publish all customization.

    Try again to create record after activate again.

  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: APPOINTMENT RECORD ISSUE - On Save Record Is Unavailable

    Looks to be a fault in the Business Process Flow. Did you delete and recreate any of the stages ?

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