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Send to mail recipient PDF not working from GP reports with Outlook 2016 Pro Plus

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Posted on by Community Member Microsoft Employee

Hello,

We are running GP 2013 R2 with service pack from 2015 Year End Update, Office 2013 Pro Plus from O365, and Adobe Standard XI.

Yesterday, send to mail recipient PDF from GP reports was working as expected.

Last night I updated our Office to the latest version from O365, which is Office 2016 Pro Plus.

This morning, send to mail recipient PDF is not working from GP reports. It just does not open a new email in Outlook.

As a temporary work around, my users are printing to PDF file and then manually attaching to a new email.

Has anyone encountered this yet? If so, please advise on a solution.

Thanks,

Haresh

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Community Member Microsoft Employee on at

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RE: Send to mail recipient PDF not working from GP reports with Outlook 2016 Pro Plus

Hi Haresh,

I am also receiving this issue. I have tried on a different setup, but the common component is Outlook 2016 Pro Plus on Office 365. I found I can send them as text and the email window opens immediately. Hopefully, someone can answer this issue.
Community Member Microsoft Employee on at

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RE: Send to mail recipient PDF not working from GP reports with Outlook 2016 Pro Plus

Any resolution to this? It's frustrating as this has been an issue on terminal servers for over 6 years all the way back to GP 2010.

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