Email Dialog - Change of behaviour

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Posted on by Nick Webb

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I'm running Version: GB Business Central 25.4 (Platform 25.2.31671.0 + Application 25.4.29661.31771) SaaS and I'm emailing a Purchase Order via the procedure below:

1. Open a Purchase Order

2. Selecting Send from the 'Print/Send' menu.

3. Selecting 'Yes (Prompt for Settings)' from the 'Send Document to' dialog and clicking OK.

4. Lastly, clicking 'Send email' at this page:

Now, in the past, this page: Email Editor (13, Document), would just disappear once the email is sent, but now it just stays on screen. It's sending the email successfully. On clicking the Close button, it shows the dialog below, where I select 'Discard email' and OK. Why are we having to do these extra steps? Is there a setting that affects this behaviour?

Thanks in advance for help.

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Dynamics 365 Business Central

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YUN ZHU 81,857 Super User 2025 Season 1 on at

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Email Dialog - Change of behaviour

I simply tested it. I didn't encounter your problem. I suggest you upgrade to BC25.5 and try again.

My Test Version: W1 25.5 (Platform 25.2.31671.0 + Application 25.5.30849.31664)

Hope this can give you some hints.

Thanks.

ZHU
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Ramesh Kumar 3,606 on at

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Email Dialog - Change of behaviour

Hi Nick,

I think you are error message on the queue so please go to email outbox and check the error message for the emails

https://learn.microsoft.com/en-us/dynamics365/business-central/ui-how-send-documents-email

https://www.sauravdhyani.com/2021/01/msdyn365bc-enhanced-email-capabilities_8.html

Thanks

Ramesh

If this was helpful, please check the "Does this answer your question?" box and mark it as verified.
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Jainam M. Kothari 6,643 on at

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Email Dialog - Change of behaviour

Hello,

It sounds like you're experiencing a change in behavior with the Email Editor in Business Central, likely due to updates or system settings changes. To address this, ensure your Business Central environment is up to date, review the email settings under "Setup and Extensions" > "Email Setup," and check the job queue settings if you're using one to send emails.

May this can help : https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/upgrade/known-issues
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Khushbu Rajvi. 15,085 Super User 2025 Season 1 on at

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Email Dialog - Change of behaviour

Please refer this: https://www.sauravdhyani.com/2021/01/msdyn365bc-enhanced-email-capabilities_8.html

https://community.dynamics.com/blogs/post/?postid=5df5619b-6147-4738-9b4b-15bdff1adc87