You have used up all your email credits for this month

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Posted on by Ivan_Wilson

I'm using Customer Insights - Journeys outbound marketing to send emails. After sending approximately 400 messages in the last , the following warning showed up in Dynamics 365:

You have used up all your email credits for this month. Please purchase more to continue using this service.

Under Settings - Quota Limits it has my quota limit set to zero for both Monthly interaction quota and Marketing contacts (screenshot below). I thought this might reset today (first day of next month), but it hasn't.

I have an active license for /Dynamics 365 Customer Engagement Plan IUR for Partners/ that expires on 7 November 2025. I believe that this is a special license for Microsoft Partners. I don't know what the quota for this should be. I can't find an option to purchase additional email credits in M365 Admin.

Any suggestions on what I should do to?

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Ivan_Wilson 12 on at

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You have used up all your email credits for this month

Thanks Dengliang, but that thread doesn't help in this case. There are no relevant Dynamics 365 add-ons available for me to purchase.
Dengliang Li Microsoft Employee on at

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You have used up all your email credits for this month

Hi,

Please refer to the following thread, which may be helpful.

https://community.dynamics.com/forums/thread/details/?threadid=fe1c9c84-33c0-45dd-a611-8de02c6bf2fd

Best Regards,
Dengliang Li