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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / You have used up all y...
Customer experience | Sales, Customer Insights,...
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You have used up all your email credits for this month

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Posted on by Ivan_Wilson 12
I'm using Customer Insights - Journeys outbound marketing to send emails. After sending approximately 400 messages in the last , the following warning showed up in Dynamics 365:
 
You have used up all your email credits for this month. Please purchase more to continue using this service.
 
Under Settings - Quota Limits it has my quota limit set to zero for both Monthly interaction quota and Marketing contacts (screenshot below). I thought this might reset today (first day of next month), but it hasn't. 
 
I have an active license for /Dynamics 365 Customer Engagement Plan IUR for Partners/ that expires on 7 November 2025. I believe that this is a special license for Microsoft Partners. I don't know what the quota for this should be. I can't find an option to purchase additional email credits in M365 Admin. 
 
Any suggestions on what I should do to?  
 
  • Alexander PixelZ Profile Picture
    Alexander PixelZ 79 on at
    You have used up all your email credits for this month
    Same issue here.
    IUR license has expired and same message "You have used up all your email credits for this month". As this customer is no longer entitled to IUR I 
    tried to buy a D365 Marketing Attach license but that is no longer available. 
    So I ordered a more expensive D365 Customer Insights Journey Attach license.
    It took a couple of days and then the quota form showed some numbers again, however the message is still there and emails are not send out on insufficient email credits error .
    Opened a MS ticket but also run stuck there. They cannot find the issue up until this moment.
    Over two weeks now without a working Dynamics Marketing system.
     
  • Ivan_Wilson Profile Picture
    Ivan_Wilson 12 on at
    You have used up all your email credits for this month
    Thanks Dengliang, but that thread doesn't help in this case. There are no relevant Dynamics 365 add-ons available for me to purchase.
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    You have used up all your email credits for this month
    Hi,
     
    Please refer to the following thread, which may be helpful.
     
    Best Regards,
    Dengliang Li
     

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