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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Using multiple email a...
Microsoft Dynamics CRM (Archived)

Using multiple email addresses on one line in an email template

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Posted on by Barbara Forsman 602

We are running online CRM 2016.  I have a process  that includes sending an email to the appropriate Account Owner, Order Owner, and four other individual email addresses.   How do I include the email address for both the Account Owner and the Order Owner on the same line in the Email?

I have the four individual email addresses on the cc line, separated by ";" but I am not able to insert a ; after the Order Owner or Account Owner on the To line.

Thank you in advance!

email-addresses.jpg

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  • Barbara Forsman Profile Picture
    Barbara Forsman 602 on at
    RE: Using multiple email addresses on one line in an email template

    I have followed the steps exactly in the Abdul's post, but the email is still only sent to one address.

    My fields in the "TO" line look like this:

    {Owner(Regarding (Account))} {Owner(Regarding (Order))}

    so it seems like it is set up as an AND statement, but it's acting like it's an OR statement.

    Has anyone else experience this? Any suggestions on how to resolve it?

    Thank you!

  • abdulghaffar164 Profile Picture
    abdulghaffar164 385 on at
    RE: Using multiple email addresses on one line in an email template

    Hi Barbara

    Try to follow the exact same steps as mentioned in this post. Hopefully this will resolve your issue.

    community.dynamics.com/.../multiple-cc-recipients-in-a-crm-workflow-generated-email

  • Barbara Forsman Profile Picture
    Barbara Forsman 602 on at
    RE: Using multiple email addresses on one line in an email template

    Thank you, but I do have it set as {Owner9Regarding (Order))} {Owner(Regarding (Account))} and it only sends to one address.  I thought maybe I needed a ";" between the two addresses.  I see in the article that will create an OR statement, but that leaves me wondering why my addresses are not working.

    Many thanks!

  • abdulghaffar164 Profile Picture
    abdulghaffar164 385 on at
    RE: Using multiple email addresses on one line in an email template

    Hi Barbara

    These might help you out!

    https://community.dynamics.com/crm/f/117/t/144031

    www.crminnovation.com/.../multiple-cc-recipients-in-a-crm-workflow-generated-email

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