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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Receiving Purchase ord...
Finance | Project Operations, Human Resources, ...
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Receiving Purchase orders emails

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Posted on by Akbar Pasha 1,552
Hi All,
 
We've identified an issue with our purchase order (PO) confirmation emails. These emails, typically intended for users placing the orders, are also being sent to our internal distribution list (DL) .

We've already checked the PO setup within the print management system and haven't found the source of the problem. We need to troubleshoot further to determine where these emails are originating and remove the internal DL from the recipient list.

Please advice us.
 
Regards,
Akbar
  • Adis Profile Picture
    Adis 6,904 Super User 2026 Season 2 on at
    Hey,
     
    It would be interesting how do you print the PO. This is necessary to identify from where the email is being pulled.
    -SSRS
    -Electronic Reporting
    -3rd Party Software
     
    F.e. if you print it via Electronic Reporting, you are probably using ER - Destinations (see screenshot below). A 3rd party software has probably their own email receiver field(s).
     
     
     
    It is also very likely that the email of the receiver is pulled from the vendor. As a vendor could have multiple emails, you probably need to define the purpose, as you can see on the screenshot on the very right. 
    I would suggest to check if you have your internal email address on the vendor with the same purpose as you would send it to the vendor, f.e. Business. Then it would trigger all the emails with the purpose "Business".
     
     
     
    You can also check here which emails has been sent out of the system, in case it helps. Unfortunately, you dont see where the email sender is defined. 
    In this case, it comes from a 3rd party software that creates credit collections, but as I mentioned, could also be from Electronic Reporting.
     
     
    Kind regards, Adis
     

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