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Omnichannel Outbound Message for SMS

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Posted on by snigdha300718

We have a requirement to send an outbound SMS so we have utilized the Outbound Message entity to send the SMS. There is no ribbon customization supported for this entity. Is there any feature coming up or any possibility to make the ribbon customization editable so we can either edit or add a custom button for 'SEND' when clicken we will inititate the SMS send.

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Dengliang Li Microsoft Employee on at

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Omnichannel Outbound Message for SMS

Hi,

Custom buttons can be added to the Outbound Message entity.

In the Application Designer, open the New Style Command Designer. Add the custom command to the main form of the Outbound Message entity.

Best Regards,
Dengliang Li

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