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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Landing page - form fo...
Customer experience | Sales, Customer Insights,...
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Landing page - form for subscription list (double opt-in)

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Posted on by Dimsu 5

Hi,

In Dynamics 365 Marketing I have a form, which has a possibility to register to subscription list. I have enabled on that form double opt-in and after contact registration, he/she has to confirm that registration by clicking on confirmation button in email.

It works correctly, after contat registeres for subscription list and conifrms it, it becomes visible as a member of subscription list. 

However in contact form I see that consent is not given:
pastedimage1679588661165v1.png

pastedimage1679588670633v2.png

Is it really required by GPDR to confirm in seperated email the given consent? 

Can the consent be automatically given, once contact registers (and confirms it) for subscription list?

  • Dimsu Profile Picture
    Dimsu 5 on at
    RE: Landing page - form for subscription list (double opt-in)

    Hi Leah Ju ,

    Thanks for help.

    Regarding your replies:

    1. I just want to place subscription list form (registering for a newsletter) and I want to have minimzed form with just email and checkbox with consent to receive newsletter email. I have also enabled double opt-in option for subscription list.

    But to have a consent set on contact I have to additionaly add checkbox for it and add additional email confirmation, even if I want to just send to that person newsletter emails?

    2. For sending newsletter I assume that I should use outbound marketing, do I?

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Landing page - form for subscription list (double opt-in)

    Hi Dimsu,

    1)In contact form I see that consent is not given

    You should check the Consent given field on the contact record:

    https://learn.microsoft.com/en-us/dynamics365/marketing/gdpr-use-features#view-and-set-the-consent-level-for-each-contact 

    pastedimage1679641750057v1.png

    If you used the double opt-in on form, it just can change Consent given field.

    https://learn.microsoft.com/en-us/dynamics365/marketing/form-double-opt-in 

    If you want to set 'Contact point preferences' section, you need manage consent for email and text messages in real-time marketing:

    https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-email-text-consent 

    2)Is it really required by GPDR to confirm in seperated email the given consent? 

    It depends on whether you are using outbound marketing or real-time marketing.

    pastedimage1679644119770v2.png

    https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-compliance-settings 

    3)Can the consent be automatically given, once contact registers (and confirms it) for subscription list?

    Refer to the following link to use power automate:

    https://www.ameyholden.com/articles/marketing-preferences-contact-point-consent-subscriptions-dynamics-365-marketing 

     

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