Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP client slow on Wind...
Microsoft Dynamics GP (Archived)

GP client slow on Windows 2008 server

(0) ShareShare
ReportReport
Posted on by Tom @ HNNCSB 900

Hello:

 I have an older Citrix Presentation Server 4.5/Windows 2003 server farm.  The GP client runs well and is fast to load on those machines.  This system is for our remote users.

For internal users, I have a Windows 2008 (64 bit) Farm.  The GP client is very slow to load (on the server, not even in TS mode).  It can take one minute or more for the initial screen to finally load so the users can enter a password. 

 For troubleshooting I have removed anti-virus, tried different combatibility modes.  I'm at a loss as to what to try next.  These servers have plenty of resources so I think it must be something with GP.  I've removed the Exchange connection at start up (since we don't use Exchange).  It seems to be related to Windows 2008, but this is the only application on the servers that behaive this way.

Suggestions appreciated,

Tom

 

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Re: Re: Re: Re: Re: Re: Re: Re: GP client slow on Windows 2008 server

    Nice one Tom!

    Ian

  • Verified answer
    Tom @ HNNCSB Profile Picture
    Tom @ HNNCSB 900 on at
    Re: Re: Re: Re: Re: Re: Re: Re: GP client slow on Windows 2008 server

    I think I found the issue.  GP checks the MS site each time it loads for tax table updates.  The two terminal servers were not able to access the Internet, due to the way Terminal Server Session Broker is configured.  I "broke" that configuration, servers can access the Internet, GP client loads normally. 

     I still get an error about "dexterity" but I'll start another thread if I need assistance. 

     

    Thanks for the recommendations!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Re: Re: Re: Re: Re: Re: GP client slow on Windows 2008 server

    Hi Tom, nothing unusual in eithre file. I've seen the /data folder on another 2008 install, but this wouldn't (I don't think) create a perormance issue. The 64 bit difference could be somthing though. I'll dig around and see if I can come up with anything.

    Talk later.

    Ian.

  • Tom @ HNNCSB Profile Picture
    Tom @ HNNCSB 900 on at
    Re: Re: Re: Re: Re: Re: GP client slow on Windows 2008 server

    Yes, the problem is local and via Terminal Services.  What I see on the Windows 2003 servers (Citrix and GP runs fine on those) is the app path is c:\program files\microsoft dynamics\gp  while on the 2008 servers (one 32-bit and one 64-bit) there is also a c:\program files (x86\microsoft dynamics\gp folder.

     Here's the text of the dex.ini on the Windows 2008 32-bit server:

    [General]
    Initial=FALSE
    Synchronize=FALSE
    AutoDisplayUpdate=TRUE
    DynHelpPath=C:\Program Files\Microsoft Dynamics\GP\
    DexHelpPath=C:\Program Files\Microsoft Dynamics\GP\
    Word Macro File=C:\Program Files\Microsoft Dynamics\GP\Data\Letters\WordIntegration.dot
    Letters Directory=C:\Program Files\Microsoft Dynamics\GP\Data\Letters\
    Workstation=WINDOWS
    Workstation2=Windows
    WindowMax=TRUE
    BTInterface=NoLoad
    Pathname=DYNAMICS/dbo/
    FileHandler=SQL
    SQLQueryTimeout=0
    SQLProcsTimeout=0
    DPSInstance=1
    BuildSQLMessages=FALSE
    OLEPath=C:\Program Files\Microsoft Dynamics\GP\Data\Notes\
    ReportDictionaryPath=C:\Program Files\Microsoft Dynamics\GP\Data\
    FormDictionaryPath=C:\Program Files\Microsoft Dynamics\GP\Data\
    UpdateLogin=https://mbsupdates.microsoft.com/taxupdate/login.aspx
    SQLLogSQLStmt=FALSE
    SQLLogODBCMessages=FALSE
    SQLLogAllODBCMessages=FALSE
    SQLRprtsTimeout=0
    ReportViewMode=0
    SQLLastDataSource=Dynamics GP
    NextEntryID=2036
    NextGroupID=2007
    LastYearEndUpdate=11/14/2008
    LastTaxCodeUpdate=02/26/2009
    Dictionary Version=10.00.1276
    SQLLastUser=sa
    ZoomFontUnderline=True
    ZoomFontColor=Blue
    MagnifyScreenOutput=100
    ReportLayout=162,20,615,391
    LayoutToolbox=1,1,156,382
    RWLayoutPropertiesSheetTab=1
    RWLayoutPropertiesSheet=822,25,270,349
    RWLayoutPropertiesSheetVisible=TRUE
    NoteWindow=37,37,450,299

     and the dynamics.set on the same server:

    24
    0
    Microsoft Dynamics GP
    309
    Fixed Assets
    414
    Human Resources
    949
    FieldService
    1042
    Interfund Management
    1045
    Revenue Expense Deferrals
    1235
    Safe Pay
    1428
    Electronic Reconcile
    1493
    SmartList
    1632
    Cash Flow Management
    1878
    Excel-Based Budgeting
    2277
    Purchase Order Enhancements
    2416
    Control Account Management
    2547
    Enhanced Commitment Management
    2992
    CopierSeries
    3104
    Advanced Security
    3107
    Extender
    3258
    Encumbrance Management
    3278
    Report Scheduler
    3830
    SmartList Builder
    4612
    Advanced Go Tos
    4965
    Electronic Signatures
    4966
    Audit Trails
    5597
    HITB Report
    Windows
    C:\Program Files\Microsoft Dynamics\GP\Dynamics.dic
    C:\Program Files\Microsoft Dynamics\GP\FORMS.DIC
    C:\Program Files\Microsoft Dynamics\GP\REPORTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\fam.dic
    C:\Program Files\Microsoft Dynamics\GP\F309.DIC
    C:\Program Files\Microsoft Dynamics\GP\R309.DIC
    C:\Program Files\Microsoft Dynamics\GP\HR.DIC
    C:\Program Files\Microsoft Dynamics\GP\HRPFRMS.DIC
    C:\Program Files\Microsoft Dynamics\GP\HRPRPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\SrvcAdv.DIC
    C:\Program Files\Microsoft Dynamics\GP\FRMS949.DIC
    C:\Program Files\Microsoft Dynamics\GP\RPTS949.DIC
    C:\Program Files\Microsoft Dynamics\GP\IFund.dic
    C:\Program Files\Microsoft Dynamics\GP\1042FORM.DIC
    C:\Program Files\Microsoft Dynamics\GP\1042RPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\D1045.DIC
    C:\Program Files\Microsoft Dynamics\GP\F1045.DIC
    C:\Program Files\Microsoft Dynamics\GP\R1045.DIC
    C:\Program Files\Microsoft Dynamics\GP\SFPAY.dic
    C:\Program Files\Microsoft Dynamics\GP\SPAYFRM.DIC
    C:\Program Files\Microsoft Dynamics\GP\SPAYRPT.DIC
    C:\Program Files\Microsoft Dynamics\GP\AREC.dic
    C:\Program Files\Microsoft Dynamics\GP\ARECFRM.DIC
    C:\Program Files\Microsoft Dynamics\GP\ARECRPT.DIC
    C:\Program Files\Microsoft Dynamics\GP\EXP1493.dic
    C:\Program Files\Microsoft Dynamics\GP\EXP1493F.DIC
    C:\Program Files\Microsoft Dynamics\GP\EXP1493R.DIC
    C:\Program Files\Microsoft Dynamics\GP\CFM.DIC
    C:\Program Files\Microsoft Dynamics\GP\CFMFORM.DIC
    C:\Program Files\Microsoft Dynamics\GP\CFMRPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\XLBudget.dic
    C:\Program Files\Microsoft Dynamics\GP\XL1878F.DIC
    C:\Program Files\Microsoft Dynamics\GP\XL1878R.DIC
    C:\Program Files\Microsoft Dynamics\GP\POE2277.DIC
    C:\Program Files\Microsoft Dynamics\GP\POE2277F.DIC
    C:\Program Files\Microsoft Dynamics\GP\POE2277R.DIC
    C:\Program Files\Microsoft Dynamics\GP\CAM2416.dic
    C:\Program Files\Microsoft Dynamics\GP\CAMFORM.DIC
    C:\Program Files\Microsoft Dynamics\GP\CAMRPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\ECM2547.DIC
    C:\Program Files\Microsoft Dynamics\GP\ECM2547F.DIC
    C:\Program Files\Microsoft Dynamics\GP\ECM2547R.DIC
    C:\Program Files\Microsoft Dynamics\GP\QK2992.DIC
    C:\Program Files\Microsoft Dynamics\GP\QDF2992.DIC
    C:\Program Files\Microsoft Dynamics\GP\QKR2992.DIC
    C:\Program Files\Microsoft Dynamics\GP\AdvSecur.dic
    C:\Program Files\Microsoft Dynamics\GP\ADVS_FRM.DIC
    C:\Program Files\Microsoft Dynamics\GP\ADVS_RPT.DIC
    C:\Program Files\Microsoft Dynamics\GP\extud.dic
    C:\Program Files\Microsoft Dynamics\GP\UDFORM.DIC
    C:\Program Files\Microsoft Dynamics\GP\UDREPT.DIC
    C:\Program Files\Microsoft Dynamics\GP\ENC3258.dic
    C:\Program Files\Microsoft Dynamics\GP\ENC3258F.DIC
    C:\Program Files\Microsoft Dynamics\GP\ENC3258R.DIC
    C:\Program Files\Microsoft Dynamics\GP\RPTSCHED.dic
    C:\Program Files\Microsoft Dynamics\GP\F3278.DIC
    C:\Program Files\Microsoft Dynamics\GP\R3278.DIC
    C:\Program Files\Microsoft Dynamics\GP\SLBuild.dic
    C:\Program Files\Microsoft Dynamics\GP\F3830.DIC
    C:\Program Files\Microsoft Dynamics\GP\R3830.DIC
    C:\Program Files\Microsoft Dynamics\GP\advgoto.dic
    C:\Program Files\Microsoft Dynamics\GP\F4612.DIC
    C:\Program Files\Microsoft Dynamics\GP\R4612.DIC
    C:\Program Files\Microsoft Dynamics\GP\4965MS.DIC
    C:\Program Files\Microsoft Dynamics\GP\4965FRMS.DIC
    C:\Program Files\Microsoft Dynamics\GP\4965RPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\4966MS.dic
    C:\Program Files\Microsoft Dynamics\GP\FRMS4966.DIC
    C:\Program Files\Microsoft Dynamics\GP\RPTS4966.DIC
    C:\Program Files\Microsoft Dynamics\GP\HTB5597.DIC
    C:\Program Files\Microsoft Dynamics\GP\HTBF5597.DIC
    C:\Program Files\Microsoft Dynamics\GP\HTBR5597.DIC

    the dynamics.set file had pointers to gp\data for the dictionary files when those files are under GP.  It seems that under 2008 32-bit and 64 bit the install sprinkles files under program files and program files (x86) and that might be part of the issue.

  • Tom @ HNNCSB Profile Picture
    Tom @ HNNCSB 900 on at
    Re: Re: Re: Re: Re: Re: GP client slow on Windows 2008 server

    Yes, the problem is local and via Terminal Services.  What I see on the Windows 2003 servers (Citrix and GP runs fine on those) is the app path is c:\program files\microsoft dynamics\gp  while on the 2008 servers (one 32-bit and one 64-bit) there is also a c:\program files (x86\microsoft dynamics\gp folder.

     Here's the text of the dex.ini on the Windows 2008 32-bit server:

    [General]
    Initial=FALSE
    Synchronize=FALSE
    AutoDisplayUpdate=TRUE
    DynHelpPath=C:\Program Files\Microsoft Dynamics\GP\
    DexHelpPath=C:\Program Files\Microsoft Dynamics\GP\
    Word Macro File=C:\Program Files\Microsoft Dynamics\GP\Data\Letters\WordIntegration.dot
    Letters Directory=C:\Program Files\Microsoft Dynamics\GP\Data\Letters\
    Workstation=WINDOWS
    Workstation2=Windows
    WindowMax=TRUE
    BTInterface=NoLoad
    Pathname=DYNAMICS/dbo/
    FileHandler=SQL
    SQLQueryTimeout=0
    SQLProcsTimeout=0
    DPSInstance=1
    BuildSQLMessages=FALSE
    OLEPath=C:\Program Files\Microsoft Dynamics\GP\Data\Notes\
    ReportDictionaryPath=C:\Program Files\Microsoft Dynamics\GP\Data\
    FormDictionaryPath=C:\Program Files\Microsoft Dynamics\GP\Data\
    UpdateLogin=https://mbsupdates.microsoft.com/taxupdate/login.aspx
    SQLLogSQLStmt=FALSE
    SQLLogODBCMessages=FALSE
    SQLLogAllODBCMessages=FALSE
    SQLRprtsTimeout=0
    ReportViewMode=0
    SQLLastDataSource=Dynamics GP
    NextEntryID=2036
    NextGroupID=2007
    LastYearEndUpdate=11/14/2008
    LastTaxCodeUpdate=02/26/2009
    Dictionary Version=10.00.1276
    SQLLastUser=sa
    ZoomFontUnderline=True
    ZoomFontColor=Blue
    MagnifyScreenOutput=100
    ReportLayout=162,20,615,391
    LayoutToolbox=1,1,156,382
    RWLayoutPropertiesSheetTab=1
    RWLayoutPropertiesSheet=822,25,270,349
    RWLayoutPropertiesSheetVisible=TRUE
    NoteWindow=37,37,450,299

     and the dynamics.set on the same server:

    24
    0
    Microsoft Dynamics GP
    309
    Fixed Assets
    414
    Human Resources
    949
    FieldService
    1042
    Interfund Management
    1045
    Revenue Expense Deferrals
    1235
    Safe Pay
    1428
    Electronic Reconcile
    1493
    SmartList
    1632
    Cash Flow Management
    1878
    Excel-Based Budgeting
    2277
    Purchase Order Enhancements
    2416
    Control Account Management
    2547
    Enhanced Commitment Management
    2992
    CopierSeries
    3104
    Advanced Security
    3107
    Extender
    3258
    Encumbrance Management
    3278
    Report Scheduler
    3830
    SmartList Builder
    4612
    Advanced Go Tos
    4965
    Electronic Signatures
    4966
    Audit Trails
    5597
    HITB Report
    Windows
    C:\Program Files\Microsoft Dynamics\GP\Dynamics.dic
    C:\Program Files\Microsoft Dynamics\GP\FORMS.DIC
    C:\Program Files\Microsoft Dynamics\GP\REPORTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\fam.dic
    C:\Program Files\Microsoft Dynamics\GP\F309.DIC
    C:\Program Files\Microsoft Dynamics\GP\R309.DIC
    C:\Program Files\Microsoft Dynamics\GP\HR.DIC
    C:\Program Files\Microsoft Dynamics\GP\HRPFRMS.DIC
    C:\Program Files\Microsoft Dynamics\GP\HRPRPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\SrvcAdv.DIC
    C:\Program Files\Microsoft Dynamics\GP\FRMS949.DIC
    C:\Program Files\Microsoft Dynamics\GP\RPTS949.DIC
    C:\Program Files\Microsoft Dynamics\GP\IFund.dic
    C:\Program Files\Microsoft Dynamics\GP\1042FORM.DIC
    C:\Program Files\Microsoft Dynamics\GP\1042RPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\D1045.DIC
    C:\Program Files\Microsoft Dynamics\GP\F1045.DIC
    C:\Program Files\Microsoft Dynamics\GP\R1045.DIC
    C:\Program Files\Microsoft Dynamics\GP\SFPAY.dic
    C:\Program Files\Microsoft Dynamics\GP\SPAYFRM.DIC
    C:\Program Files\Microsoft Dynamics\GP\SPAYRPT.DIC
    C:\Program Files\Microsoft Dynamics\GP\AREC.dic
    C:\Program Files\Microsoft Dynamics\GP\ARECFRM.DIC
    C:\Program Files\Microsoft Dynamics\GP\ARECRPT.DIC
    C:\Program Files\Microsoft Dynamics\GP\EXP1493.dic
    C:\Program Files\Microsoft Dynamics\GP\EXP1493F.DIC
    C:\Program Files\Microsoft Dynamics\GP\EXP1493R.DIC
    C:\Program Files\Microsoft Dynamics\GP\CFM.DIC
    C:\Program Files\Microsoft Dynamics\GP\CFMFORM.DIC
    C:\Program Files\Microsoft Dynamics\GP\CFMRPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\XLBudget.dic
    C:\Program Files\Microsoft Dynamics\GP\XL1878F.DIC
    C:\Program Files\Microsoft Dynamics\GP\XL1878R.DIC
    C:\Program Files\Microsoft Dynamics\GP\POE2277.DIC
    C:\Program Files\Microsoft Dynamics\GP\POE2277F.DIC
    C:\Program Files\Microsoft Dynamics\GP\POE2277R.DIC
    C:\Program Files\Microsoft Dynamics\GP\CAM2416.dic
    C:\Program Files\Microsoft Dynamics\GP\CAMFORM.DIC
    C:\Program Files\Microsoft Dynamics\GP\CAMRPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\ECM2547.DIC
    C:\Program Files\Microsoft Dynamics\GP\ECM2547F.DIC
    C:\Program Files\Microsoft Dynamics\GP\ECM2547R.DIC
    C:\Program Files\Microsoft Dynamics\GP\QK2992.DIC
    C:\Program Files\Microsoft Dynamics\GP\QDF2992.DIC
    C:\Program Files\Microsoft Dynamics\GP\QKR2992.DIC
    C:\Program Files\Microsoft Dynamics\GP\AdvSecur.dic
    C:\Program Files\Microsoft Dynamics\GP\ADVS_FRM.DIC
    C:\Program Files\Microsoft Dynamics\GP\ADVS_RPT.DIC
    C:\Program Files\Microsoft Dynamics\GP\extud.dic
    C:\Program Files\Microsoft Dynamics\GP\UDFORM.DIC
    C:\Program Files\Microsoft Dynamics\GP\UDREPT.DIC
    C:\Program Files\Microsoft Dynamics\GP\ENC3258.dic
    C:\Program Files\Microsoft Dynamics\GP\ENC3258F.DIC
    C:\Program Files\Microsoft Dynamics\GP\ENC3258R.DIC
    C:\Program Files\Microsoft Dynamics\GP\RPTSCHED.dic
    C:\Program Files\Microsoft Dynamics\GP\F3278.DIC
    C:\Program Files\Microsoft Dynamics\GP\R3278.DIC
    C:\Program Files\Microsoft Dynamics\GP\SLBuild.dic
    C:\Program Files\Microsoft Dynamics\GP\F3830.DIC
    C:\Program Files\Microsoft Dynamics\GP\R3830.DIC
    C:\Program Files\Microsoft Dynamics\GP\advgoto.dic
    C:\Program Files\Microsoft Dynamics\GP\F4612.DIC
    C:\Program Files\Microsoft Dynamics\GP\R4612.DIC
    C:\Program Files\Microsoft Dynamics\GP\4965MS.DIC
    C:\Program Files\Microsoft Dynamics\GP\4965FRMS.DIC
    C:\Program Files\Microsoft Dynamics\GP\4965RPTS.DIC
    C:\Program Files\Microsoft Dynamics\GP\4966MS.dic
    C:\Program Files\Microsoft Dynamics\GP\FRMS4966.DIC
    C:\Program Files\Microsoft Dynamics\GP\RPTS4966.DIC
    C:\Program Files\Microsoft Dynamics\GP\HTB5597.DIC
    C:\Program Files\Microsoft Dynamics\GP\HTBF5597.DIC
    C:\Program Files\Microsoft Dynamics\GP\HTBR5597.DIC

    the dynamics.set file had pointers to gp\data for the dictionary files when those files are under GP.  It seems that under 2008 32-bit and 64 bit the install sprinkles files under program files and program files (x86) and that might be part of the issue.

  • Victoria Yudin Profile Picture
    Victoria Yudin 22,766 on at
    Re: Re: Re: Re: Re: GP client slow on Windows 2008 server

    Tom, 

    Do you experience the same slow performance if you log into the server locally as 'the built-in account for administering the computer/domain'? 

     

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Re: Re: Re: Re: GP client slow on Windows 2008 server

    Hi Tom, 

    The dex.ini will be in the application folder (probably C:\Program Files\Microsoft Dynamics\GP). Take the one from the client that is slow.

    Open the dex.ini in notepad and paste the contents into an email to me if you want, and I will review for anything strange.

    Best regards,

    Ian.

  • Tom @ HNNCSB Profile Picture
    Tom @ HNNCSB 900 on at
    Re: Re: Re: Re: GP client slow on Windows 2008 server

    The dynamics.set file looks the same on the server running dynamics/SQL as the Terminal servers.

     Can you give me some more info on the dex.ini and SQL trace?  I don't see a dex.ini on any of the servers.

  • Tom @ HNNCSB Profile Picture
    Tom @ HNNCSB 900 on at
    Re: Re: Re: GP client slow on Windows 2008 server

    Thank you gentlemen.  I'll give those a try.  I'm new to the GP client, so any suggestions are most helpful.  I'll give these a try and report back.

     I removed A/V from the servers, but the client still lags.  I'll try your suggestions tomorrow and report back. 

     

    The Citrix farm is not in Active Directory, while the Terminal Server 2008 system is, so there's much to troubleshoot.

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 4,029 Super User 2024 Season 2 on at
    Re: Re: GP client slow on Windows 2008 server

    In addition to Ian's great tips, check to make sure there isn't a Dex/SQL trace running.  That will slow down login and performance.

     Hope this helps,

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans