Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Unsuscribe Centre Issue - People visit the unsuscribe center but don't unsuscribe

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

Hi,

Since January, we have run many Customer Journeys and sent many email marketing to our database.

There is something really strange.

The insights shows that 10% of people visit the unsubscribe center once, twice or even 3 times (per campaign)....but they never unsubscribe.

We have tested the emails and the unsubscribe form and it seems to be working, however, we are worried that people do visit the unsubscribe page but don't unsubscribe.

Do anyone know how to fix this? is this a common problem?

Please let me know,

Cecilia

  • Suggested answer
    Qingqing Xin Profile Picture
    Qingqing Xin on at
    RE: Unsuscribe Centre Issue - People visit the unsuscribe center but don't unsuscribe

    Hi Cecilia Meghirditchian,

    If the unsubscribe form doesn't have problems working, customer submissions won't be blocked.

    I recommend you ask the customer what exactly went wrong during the unsubscribe process.

    Regards,

    Qingqing Xin

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unsuscribe Centre Issue - People visit the unsuscribe center but don't unsuscribe

    Here is an example: These 2 people visited the unsuscribe page 2/3 times once they opened the email.

    However, they did not submit the unsuscribe form.

    We are worried that they might be trying to unsuscribe but the form is blocked for them. could this be possible?

    screenshot1.png

    screenshot2.png

  • Qingqing Xin Profile Picture
    Qingqing Xin on at
    RE: Unsuscribe Centre Issue - People visit the unsuscribe center but don't unsuscribe

    Hi Cecilia Meghirditchian,

    Could you provide some screenshots so that I can help better?

    Regards,

    Qingqing Xin

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,965 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,817 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans