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Small and medium business | Business Central, N...
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Windows client issue

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Posted on by 193

Windows client is resetting in every 4-5 minutes

This issue only happens on Windows Client connected to particular Server instance and we compared the server instances and are same.

Its showing below message

“The server is either unavailable or your connection has been lost. Do you want to attempt to reconnect?”

I am getting error in only 1 instance. I have 2 instances for same server.

 pastedimage1635765809521v1.png

After clicking on yes, I am getting below message and session gets closed.

 pastedimage1635765994951v3.png

We tried this solution but did not worked:

  1. Check if your service is running.
  2. Check if you service is logged on with the administrator user who is having DB owner permission on SQL.
  3. Try to check if you can run client on server is self.
  4. Check if the service is configured correctly with the database and port.
  5. Dynamics Administrator tool to check service configuration and compared different server instance.
  6. checked Event-> Windows log -> Application.
  • Suggested answer
    YUN ZHU Profile Picture
    82,745 Super User 2025 Season 1 on at
    RE: Windows client issue

    Hi, just add a Microsoft document. Hope this will help.

    Configure Session Timeout - Dynamics NAV | Microsoft Docs

    Thanks

    ZHU

  • Kolitha_Dissanayake Profile Picture
    230 on at
    RE: Windows client issue

    Hi Raviraj,

    First check the session timeout settings that are used by Microsoft Dynamics NAV Server via Microsoft Dynamics NAV Server Administration tool and check whether any time outs are defined and if found edit those settings and restart the instance and check.

    Microsoft Dynamics NAV Server settings

    Thanks,

    Kolitha

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