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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Removing Attachment fo...
Microsoft Dynamics CRM (Archived)

Removing Attachment for a Note

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Posted on by markmalizia 50

My company is currently using CRM 2011. When adding a note to a Case record, the system provides the option to attach a file. After the file is attached (User browses for the file, selects, and clicks "Attach" under the upload window), the system provides the option to "Remove" the file and start over. However, it appears that once the file has been attached, it adds the note record to the Case. When using Google Chrome or Firefox, CRM does not allow the user to "Remove" the attachment. Selecting "Remove" does not do anything. However, when using Internet Explorer, CRM does allow the User to remove the attachment and start over.

Does anyone know if this is a known issue when using Google Chrome? Also, is this issue fixed in a CRM 2011 rollup?

Thanks!

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Removing Attachment for a Note

    Hi markmalizia,

    Are you still facing the issue you were describing?

  • Konstantin Katsovich Profile Picture
    Konstantin Katsovich 2 on at
    RE: Removing Attachment for a Note

    Hi,

     we have in our company CRM 2011 roll up 13 and experiencing the same issue with chrome (Version 36.0.1985.125 m)

  • markmalizia Profile Picture
    markmalizia 50 on at
    RE: Removing Attachment for a Note

    We are currently using Windows 7 as our operating system. Some users are using Windows XP, but most are on Windows 7. We have tested this several times with different users and all tests point to the same result -- we are unable to remove attachments using the "REMOVE" button on the attachment window in Google Chrome.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Removing Attachment for a Note

    i am having the same issue in my organization only with both firefox and chrome.  i have several users telling me that they cannot remove attachments except for in IE.  we run windows 7 with latest firefox and chrome for our client systems, the server is CRM 2011 ur17.

  • Nina P. Profile Picture
    Nina P. 2,195 on at
    RE: Removing Attachment for a Note

    Hi Mark,

    many thanks for your response and appologies for the delay in getting back to you.

    Can you please also specify the OS of the client machine you are using?

    Have you tested the issue on a different client machine with different user ?

    Thank you for using Microsoft Dynamics CRM Communities.

    Nina Peneva

    Support Engineer

    Microsoft Dynamics CRM

  • markmalizia Profile Picture
    markmalizia 50 on at
    RE: Removing Attachment for a Note

    Hi Nina,

    We are using the the following versions:

    Google Chrome (latest version): Version 33.0.1750.154 m

    CRM 2011: CRM 2011 - 5.0.9690.3236

    Does this help answer your question?

    Thanks!

    Mark Malizia

  • Suggested answer
    Nina P. Profile Picture
    Nina P. 2,195 on at
    RE: Removing Attachment for a Note

    Hi Mark,

    what is your current CRM 2011 UR version and the Chrome version are you using ? Microsoft Dynamics CRM 2011 Update Rollup 12 or the December 2012 Service Update has introduced additional browser compatibility for Firefox, Chrome, and Safari. You can find the list of devices, operating systems and specific browser versions at support.microsoft.com/.../2784954.

    Thank you for using Microsoft Dynamics CRM Communities.

    Nina Peneva

    Support Engineer

    Microsoft Dynamics CRM

  • Suggested answer
    RuneDaub Profile Picture
    RuneDaub 3,795 on at
    RE: Removing Attachment for a Note

    Officially CRM 2011 is not supported by Chrome.. the only supported browsers are IE 9-10.

    So any errors related to Chrome... unfortunetly you will be unable to request a fix or a solution on how to do this.

    CRM 2011 has support for Chrome, Firefox, Safari etc.

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