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Microsoft Dynamics CRM (Archived)

how to associate knowledge article with a case

Posted on by 2,397

I am looking to associate knowledge article with a case. So far, I can create article from collateral-->Articles. What else should I do?

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  • sdnd2000 Profile Picture
    sdnd2000 2,397 on at
    RE: how to associate knowledge article with a case

    Thanks. it looks like it only shows one article at a time, how can I display multiple articles.

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: how to associate knowledge article with a case

    Check this thread, this has the exact answer to your question

    community.dynamics.com/.../211719

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