Based on some testing we have been doing and the information we have been able to find online it is starting to look like the only way to get D365 FSCM to calculate/add tiered auto charges to a sales order is by clicking the 'Tiered charges' menu option when maintaining the sales order. Assuming this is case, this makes this feature practically unusable for us as to use it not only would customer service team members need to remember to click on that every time they enter a sales order but EDI/eCommerce sales orders would not be able to be processed automatically as this 'button click' would need to be done.
We were thinking that maybe during sales order confirmation the system would automatically trigger this function/step but that does not seem to be the case.
Has anyone experienced this? Is there something we are missing?
Thank you.
