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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook client issue
Microsoft Dynamics CRM (Archived)

Outlook client issue

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Posted on by SuneelReddy 50

Dear All,

I have one user in business, she is unable to open any record from outlook client but she is able to see records in view. Records window opening and closing immediately. issue having with only one user. 

Outlook version - 2011, CRM version - 2013

I tried with below solutions but none of them worked.

1. Diagnostics --> Advanced troubleshooting --> Deleting temporary  CRM file

2. Allowing popup in IE.

3. Deleting below temp files. 

   C:\users\username\appdata\local\microsoft\mscrm\client

   C:\users\username\appdata\roaming\microsoft\mscrm\client

4. reinstalling CRM Client for outlook package.

Requesting you to give except 4 that four solutions.

Thanks in advance.

*This post is locked for comments

  • SuneelReddy Profile Picture
    SuneelReddy 50 on at
    RE: Outlook client issue

    Below is the tracing

    # CRM Tracing Version 2.0
    # LocalTime: 2017-02-24 09:09:35.583
    # Categories: *:Error
    # CallStackOn: Yes
    # ComputerName: L0000382
    # CRMVersion: 6.1.0003.0119

    # CRM Tracing Version 2.0
    # LocalTime: 2017-02-24 09:12:02.116
    # Categories: *:Error
    # CallStackOn: Yes
    # ComputerName: L0000382
    # CRMVersion: 6.1.0003.0119

    [2017-02-24 09:13:38.181] Process:OUTLOOK |Organization:ba65f179-811e-e011-a190-0050568d0003 |Thread:    7 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | DuplexChannelFactoryCache.IsValidChannel  ilOffset = 0x20
     at DuplexChannelFactoryCache.IsValidChannel(IContextChannel channel)  ilOffset = 0x20
     at ClientProcessProxy.HandleFaultedHost()  ilOffset = 0xA
     at <>c__DisplayClass5.<.ctor>b__1()  ilOffset = 0x52
     at Task.Execute()  ilOffset = 0x10
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x79
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
     at Task.ExecuteWithThreadLocal(Task& currentTaskSlot)  ilOffset = 0xE1
     at Task.ExecuteEntry(Boolean bPreventDoubleExecution)  ilOffset = 0x58
     at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA4
    >DuplexChannelFactoryCache::IsValidChannel - WebFormsHost Channel is Invalid ("Cannot access a disposed object.
    Object name: 'System.ServiceModel.Channels.ServiceChannel'.")

    Server stack trace:
       at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrImmutable()
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at System.ServiceModel.ICommunicationObject.Open()
       at Microsoft.Crm.Outlook.Services.DuplexChannelFactoryCache.IsValidChannel(IContextChannel channel)
    [2017-02-24 09:13:38.181] Process:OUTLOOK |Organization:ba65f179-811e-e011-a190-0050568d0003 |Thread:    7 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | <>c__DisplayClass5.<.ctor>b__1  ilOffset = 0x52
     at <>c__DisplayClass5.<.ctor>b__1()  ilOffset = 0x52
     at Task.Execute()  ilOffset = 0x10
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x79
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
     at Task.ExecuteWithThreadLocal(Task& currentTaskSlot)  ilOffset = 0xE1
     at Task.ExecuteEntry(Boolean bPreventDoubleExecution)  ilOffset = 0x58
     at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA4
    >Client Process Proxy Faulted
    [2017-02-24 09:13:38.182] Process:OUTLOOK |Organization:ba65f179-811e-e011-a190-0050568d0003 |Thread:    7 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | DuplexChannelFactoryCache.IsValidChannel  ilOffset = 0x20
     at DuplexChannelFactoryCache.IsValidChannel(IContextChannel channel)  ilOffset = 0x20
     at DuplexChannelFactoryCache.GetChannel(DuplexChannelFactory`1 factory, Guid endpoint, EventHandler hostOpened, EventHandler hostClosed, EventHandler hostFaulted)  ilOffset = 0x0
     at ClientProcessProxy.OpenChannel()  ilOffset = 0x72
     at ClientProcessProxy.HandleFaultedHost()  ilOffset = 0x3C
     at <>c__DisplayClass5.<.ctor>b__1()  ilOffset = 0x52
     at Task.Execute()  ilOffset = 0x10
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x79
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
     at Task.ExecuteWithThreadLocal(Task& currentTaskSlot)  ilOffset = 0xE1
     at Task.ExecuteEntry(Boolean bPreventDoubleExecution)  ilOffset = 0x58
     at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA4
    >DuplexChannelFactoryCache::IsValidChannel - WebFormsHost Channel is Invalid ("Cannot access a disposed object.
    Object name: 'System.ServiceModel.Channels.ServiceChannel'.")

    Server stack trace:
       at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrImmutable()
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at System.ServiceModel.ICommunicationObject.Open()
       at Microsoft.Crm.Outlook.Services.DuplexChannelFactoryCache.IsValidChannel(IContextChannel channel)
    [2017-02-24 09:13:38.184] Process:OUTLOOK |Organization:ba65f179-811e-e011-a190-0050568d0003 |Thread:    7 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | ClientProcessProxy.OpenChannel  ilOffset = 0x72
     at ClientProcessProxy.OpenChannel()  ilOffset = 0x72
     at ClientProcessProxy.HandleFaultedHost()  ilOffset = 0x3C
     at <>c__DisplayClass5.<.ctor>b__1()  ilOffset = 0x52
     at Task.Execute()  ilOffset = 0x10
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x79
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
     at Task.ExecuteWithThreadLocal(Task& currentTaskSlot)  ilOffset = 0xE1
     at Task.ExecuteEntry(Boolean bPreventDoubleExecution)  ilOffset = 0x58
     at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA4
    > The communication object, System.ServiceModel.InstanceContext, cannot be used for communication because it has been Aborted.: Unhandled Exception: System.ServiceModel.CommunicationObjectAbortedException: The communication object, System.ServiceModel.InstanceContext, cannot be used for communication because it has been Aborted.

    Server stack trace:
       at System.ServiceModel.Channels.CommunicationObject.ThrowIfClosed()
       at System.ServiceModel.Channels.ServiceChannel.System.ServiceModel.IDuplexContextChannel.set_CallbackInstance(InstanceContext value)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at System.ServiceModel.IDuplexContextChannel.set_CallbackInstance(InstanceContext value)
       at System.ServiceModel.DuplexChannelFactory`1.CreateChannel(InstanceContext callbackInstance, EndpointAddress address, Uri via)
       at Microsoft.Crm.Outlook.Services.DuplexChannelFactoryCache.GetChannel[TChannel](DuplexChannelFactory`1 factory, Guid endpoint, EventHandler hostOpened, EventHandler hostClosed, EventHandler hostFaulted)

    [2017-02-24 09:13:38.185] Process:OUTLOOK |Organization:ba65f179-811e-e011-a190-0050568d0003 |Thread:    7 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | ClientProcessProxy.OpenChannel  ilOffset = 0x72
     at ClientProcessProxy.OpenChannel()  ilOffset = 0x72
     at ClientProcessProxy.HandleFaultedHost()  ilOffset = 0x3C
     at <>c__DisplayClass5.<.ctor>b__1()  ilOffset = 0x52
     at Task.Execute()  ilOffset = 0x10
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x79
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
     at Task.ExecuteWithThreadLocal(Task& currentTaskSlot)  ilOffset = 0xE1
     at Task.ExecuteEntry(Boolean bPreventDoubleExecution)  ilOffset = 0x58
     at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA4
    > The communication object, System.ServiceModel.InstanceContext, cannot be used for communication because it has been Aborted.: Unhandled Exception: System.ServiceModel.CommunicationObjectAbortedException: The communication object, System.ServiceModel.InstanceContext, cannot be used for communication because it has been Aborted.

    Server stack trace:
       at System.ServiceModel.Channels.CommunicationObject.ThrowIfClosed()
       at System.ServiceModel.Channels.ServiceChannel.System.ServiceModel.IDuplexContextChannel.set_CallbackInstance(InstanceContext value)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at System.ServiceModel.IDuplexContextChannel.set_CallbackInstance(InstanceContext value)
       at System.ServiceModel.DuplexChannelFactory`1.CreateChannel(InstanceContext callbackInstance, EndpointAddress address, Uri via)
       at Microsoft.Crm.Outlook.Services.DuplexChannelFactoryCache.GetChannel[TChannel](DuplexChannelFactory`1 factory, Guid endpoint, EventHandler hostOpened, EventHandler hostClosed, EventHandler hostFaulted)

    [2017-02-24 09:13:38.197] Process:OUTLOOK |Organization:ba65f179-811e-e011-a190-0050568d0003 |Thread:    7 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | ClientProcessProxy.OpenChannel  ilOffset = 0x72
     at ClientProcessProxy.OpenChannel()  ilOffset = 0x72
     at ClientProcessProxy.HandleFaultedHost()  ilOffset = 0x3C
     at <>c__DisplayClass5.<.ctor>b__1()  ilOffset = 0x52
     at Task.Execute()  ilOffset = 0x10
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x79
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
     at Task.ExecuteWithThreadLocal(Task& currentTaskSlot)  ilOffset = 0xE1
     at Task.ExecuteEntry(Boolean bPreventDoubleExecution)  ilOffset = 0x58
     at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA4
    > The communication object, System.ServiceModel.InstanceContext, cannot be used for communication because it has been Aborted.: Unhandled Exception: System.ServiceModel.CommunicationObjectAbortedException: The communication object, System.ServiceModel.InstanceContext, cannot be used for communication because it has been Aborted.

    Server stack trace:
       at System.ServiceModel.Channels.CommunicationObject.ThrowIfClosed()
       at System.ServiceModel.Channels.ServiceChannel.System.ServiceModel.IDuplexContextChannel.set_CallbackInstance(InstanceContext value)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at System.ServiceModel.IDuplexContextChannel.set_CallbackInstance(InstanceContext value)
       at System.ServiceModel.DuplexChannelFactory`1.CreateChannel(InstanceContext callbackInstance, EndpointAddress address, Uri via)
       at Microsoft.Crm.Outlook.Services.DuplexChannelFactoryCache.GetChannel[TChannel](DuplexChannelFactory`1 factory, Guid endpoint, EventHandler hostOpened, EventHandler hostClosed, EventHandler hostFaulted)

    [2017-02-24 09:13:38.197] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    7 |Category: Shared |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId:  | <>c__DisplayClass5.<.ctor>b__1  ilOffset = 0x52
     at <>c__DisplayClass5.<.ctor>b__1()  ilOffset = 0x52
     at Task.Execute()  ilOffset = 0x10
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x79
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
     at Task.ExecuteWithThreadLocal(Task& currentTaskSlot)  ilOffset = 0xE1
     at Task.ExecuteEntry(Boolean bPreventDoubleExecution)  ilOffset = 0x58
     at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA4
    >ClientProcessProxy::Host_Faulted Unable to re-open channel, closing process

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