Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Cannot Apply Payment D...
Microsoft Dynamics NAV (Archived)

Cannot Apply Payment Discount if Payment is not Full Amount

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

We offer early pay discounts to customers.  Sometimes a customer may take a deduction (for damaged merchandise, etc.) and therefore their payment will not be for the full invoice amount.  The NAV payment process does not recognize a deduction being taken and therefore the early pay discount cannot be applied.  After the payment is applied using the Dynamics NAV Deposit function, an open balance remains that is comprised of the early pay discount plus the deduction amount.  The Dynamics NAV Cash Receipts Journal is used to process the early pay discount and a credit memo is used to handle the deduction. 

*This post is locked for comments

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Cannot Apply Payment Discount if Payment is not Full Amount

    It was also suggested (on another forum) that we could deposit the full amount on one line of the Deposit detail as a customer type entry and on a second line, enter a negative GL amount for the deduction.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Cannot Apply Payment Discount if Payment is not Full Amount

    I don't know how your g/l is setup but under sales I will assume you have sub accounts for sales, sales returns, sales discounts, etc.  We also have subaccounts for Shortages & damages.

    So if a customer does take a short or damage, we create a sales journal entry type "credit" for the amount of the deduction.  apply it to the correct g/l balance acct # (damage) in this case and post. ( you can apply it directly to the invoices at this time if you desire by filling in the apply-to fields)

    So now when you pay you can add the damage credit as part of the payment journal to clean everything up.

    Also, by having separate g/l accounts we can keep track on how much at the end of the year how much we gave away in shorts and damages.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Cannot Apply Payment Discount if Payment is not Full Amount

    ....Is there a better way to handle the process described above?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans