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User can't use modern advanced find because it keeps loading and never shows any tables

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Posted on by 10

We have one user that is not able to use modern advanced find because it just doesn't load and never shows any tables that can be used to search on. 

All other users are able to use it. 

  • security roles are all the same for every user
  • every one of them has the same licenses
  • they all belong to the same business unit

Anyone experienced this issue before? 

  • Suggested answer
    Guowei_Xu Profile Picture
    Guowei_Xu 407 on at
    RE: User can't use modern advanced find because it keeps loading and never shows any tables

    Hi E,

    I hope you are doing well.

    Please follow the steps below to resolve this issue.

    1. Try accessing in Incognito mode to see if it works. 

    pastedimage1679823522090v1.png

    2. If step 1 doesn't work, compare the user's permissions with others in the same Business Unit.  

    Some permissions might be inherited from Teams, so check if the user is missing any Teams.

    3. If steps 1/2 don't work, assign the System Administrator to test for any security issues.

    4. If it's not a security issue, please check the user license again, maybe his/her license is removed for unexpected reasons.

    5. Re-grant the license.

    Thank you.

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: User can't use modern advanced find because it keeps loading and never shows any tables

    Hi ELPANADERO,

    Please try to close and open it again, clear the cache or change the browser.

    https://d365demystified.com/2022/05/31/modern-advanced-find-in-dynamics-365-crm-model-driven-apps/

    I think this should have nothing to do with the settings of the application, the problem lies elsewhere.

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