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I'm currently testing a CRM 2016 Environment and have restored using a back-up of our CRM 2013 database, so all our email settings are same.
When I Test & enable mailbox, both the Outgoing Email & Appointments, Contacts and Tasks work successfully.
The incoming test doesn't seem to work and it creates the error. When I check alerts, there is nothing showing.
Has anyone encountered this before?
We are using CRM2016 On-Premise and using server-side sync.
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I had a similar issue after upgrading from CRM2015 to CRM2016. In my case, I created a new email Server Profile (with the same values as the original profile) and then assigned it to the mailboxes. I recommend trying it for 1 mailbox first.
Have the same problem. Anyone knows why??
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