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Dynamics 365 Community / Forums / Customer Service forum / Incoming email in fold...
Customer Service forum

Incoming email in folder not entering queue

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Posted on by Community Member

Hi there,

As mentioned in subject, my incoming email in folder not entering queue.

I have created a rule in Outlook that email from certain user will enter different folders, but after the email enter the folder, it will not show in my queue in Dynamics 365, I have done research online but just did not get information about it. 

Hope to get help here.

Thank you and have a nice day!

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Customer Service
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