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Customer experience | Sales, Customer Insights,...
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Filters on Alerts (in Reports) not working

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Posted on by 50

Hi, the 'Assigned to ...' and 'Last x days' fitlers don't work in my customer's instance (production) of Customer Voice.

We can select them and amend them (choose custom options) but always get the same number of Alert records returned.

This is true for all users (that we've tested).

Also, clicking on the 'Date Created' column header only sorts the dates by the leading 'day' portion. Feels like it's a text  rather than date field?

ascending

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desc:

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Has anyone else experience this? Any suggestions?

Thanks for any insights anyone has.

Rgds, Martin

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