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mobile expense app receipts are not synching

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Posted on by edgeappsba

I have an expense user that is having issues with their receipts not synching. Anyone know if there is a known issue with this?

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André Arnaud de Cal... 307,271 Super User 2026 Season 2 on at

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Hi Edgeappsba,

Is it only about the receipts or all expense report details? Is it happening for one user only or multiple?
edgeappsba 40 on at

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Just when trying to attach receipts.

I have seen multiple cases.
Junaid Idrees 2 on at

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Hi edgeappsba

Did you tried with different browser? Might be the file is corrupt or file extension.
edgeappsba 40 on at

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It's a mobile app
Junaid Idrees 2 on at

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Hi edgeappsba,

My bad, can you please tell me if the user is trying to attach receipt on Expense document header level or on each line-item?
edgeappsba 40 on at

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After the user takes a picture of the receipt, the error message says the receipt is not syncing.
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Corina Manescu Microsoft Employee on at

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Hello Edgeappsba,

Could you please try to clear application cache to free up resources?

Clear App Cache - Please switch between companies in Expense Management mobile app, it will clear the cache for the company.

Clear App Cache - Log off and Login the same credentials.

Clear App Cache - Clear the cache and re-attach the receipt part of the expense.

Please let us know your findings.
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Junaid Idrees 2 on at

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Hi edgeappsba,

I agree with Corina. I read on different forums and many people suggested to clear app cache as a solution for such issues so you must try that.