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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / mobile expense app rec...
Finance | Project Operations, Human Resources, ...
Suggested answer

mobile expense app receipts are not synching

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Posted on by edgeappsba 40

I have an expense user that is having issues with their receipts not synching.   Anyone know if there is a known issue with this?

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees on at
    RE: mobile expense app receipts are not synching

    Hi edgeappsba,

    I agree with Corina. I read on different forums and many people suggested to clear app cache as a solution for such issues so you must try that.

  • Suggested answer
    Corina Manescu Profile Picture
    Corina Manescu on at
    RE: mobile expense app receipts are not synching

    Hello Edgeappsba,

     

    Could you please try to clear application cache to free up resources?

    • Clear App Cache - Please switch between companies in Expense Management mobile app, it will clear the cache for the company.
    • Clear App Cache - Log off and Login the same credentials.
    • Clear App Cache - Clear the cache and  re-attach the receipt part of the expense.

     

    Please let us know your findings.

  • edgeappsba Profile Picture
    edgeappsba 40 on at
    RE: mobile expense app receipts are not synching

    After the user takes a picture of the receipt, the error message says the receipt is not syncing.  

  • Junaid Idrees Profile Picture
    Junaid Idrees on at
    RE: mobile expense app receipts are not synching

    Hi edgeappsba,

    My bad, can you please tell me if the user is trying to attach receipt on Expense document header level or on each line-item?

  • edgeappsba Profile Picture
    edgeappsba 40 on at
    RE: mobile expense app receipts are not synching

    It's a mobile app

  • Junaid Idrees Profile Picture
    Junaid Idrees on at
    RE: mobile expense app receipts are not synching

    Hi edgeappsba

    Did you tried with different browser? Might be the file is corrupt or file extension.

  • edgeappsba Profile Picture
    edgeappsba 40 on at
    RE: mobile expense app receipts are not synching

    Just when trying to attach receipts.  

    I have seen multiple cases.  

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,791 Super User 2024 Season 2 on at
    RE: mobile expense app receipts are not synching

    Hi Edgeappsba,

    Is it only about the receipts or all expense report details? Is it happening for one user only or multiple?

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