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Is there a way to have the link to the Custom Unified Interface visible in the main CRM navigation bar?

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Posted on by Community Member Microsoft Employee

Is there a way to have the link to the Custom Unified Interface visible in the main CRM navigation bar?

I need the connection to be opened from a new window.

I have tried using the engagementhub.aspx?appid=unified interface iD plus Id=nav_interactive_service_hub, but only users of the System Administrator, System Customizer, and CSR Manager roles can display the connection. Can't configure the visibility of other users through permissions, can there be a good way to solve it?

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Arun Vinoth 11,613 on at

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RE: Is there a way to have the link to the Custom Unified Interface visible in the main CRM navigation bar?

In Sitemap, links under subarea can be controlled only by entity permissions. So we need a dummy entity (or identify some unused entity) & provide read permission for that entity to the security roles which need Unified app access.

community.dynamics.com/.../creating-a-role-based-sitemap-navigation-in-dynamics-crm

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