Trouble assigning invoice template

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Posted on by Brenda Lane

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I have modified an invoice template but the modified version is not coming up when printing invoices. It is printing an older version of the same template. The assigned template even has a different name than the older version. In the Report Template Maintenance window the new template format is assigned to the company, set as the default and, as an extra precaution, assigned to the customer on the invoice that I'm testing with. The modified template has the word "test" on the face of the invoice. When I click on the template and select Modify, the correct modified template with the word "test" appears in Word. I can change the assigned template to a totally different template (for another of our companies with a different logo) and the other invoice prints correctly. But if I switch it back, the one with the word "test" still will not print. I am stumped as to how to get the correct modified template to print.

Thanks for any hints.

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Brenda Lane 395 on at

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Re: Trouble assigning invoice template

There is something going on with the header. If I copy the body of the problem invoice to a working one and assign it, it works. But if I copy the header of the non working invoice to a working invoice it reverts to the phantom invoice which I cannot determine the source of.