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Microsoft Dynamics CRM (Archived)

Receiving error message when qualifying a lead

Posted on by Microsoft Employee

Hi,

I am receiving an error message when I hit the qualify button. Please see below. Thank you.

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xmlns:xml="www.w3.org/.../namespace" xml:lang="en-US">Active stage is not on 'Lead' entity.</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts"><ActivityId>8404a09a-393b-4372-ae1a-656760dfc9c5</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails /><Message>Active stage is not on 'Lead' entity.</Message><Timestamp>2017-10-10T20:33:37.7618947Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault><ActivityId>8404a09a-393b-4372-ae1a-656760dfc9c5</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails /><Message>Active stage is not on 'Lead' entity.</Message><Timestamp>2017-10-10T20:33:37.7618947Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><OriginalException xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /></InnerFault><OriginalException xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

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  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: Receiving error message when qualifying a lead

    Hi Jaycinos,

    Make sure the Active stage on the lead is the Qualify Stage.

    See the links below.

    community.dynamics.com/.../235095

    community.dynamics.com/.../230237

    Hope this helps.

  • Suggested answer
    NicksTuk Profile Picture
    NicksTuk 1,833 on at
    RE: Receiving error message when qualifying a lead

    Looks like a possible issue with the BPF associated with your lead. Has the process been adjusted/modified since the lead was created? Do you get the same if you create a new test lead and run it through the currently associated BPF?

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