web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Service forum / Email Synchronization ...
Customer Service forum

Email Synchronization Method - Explication

(0) ShareShare
ReportReport
Posted on by mckennajj 29

Hi,

Could someone explain my the difference between "Sever-Side Synchronisation or Email Router" - "Microsoft Outlook for Dynamics 365" 

If I want to manually select which email is being tracked, without necessary tracking all emails from that person, what settings would it be? 

Thank you!!

Categories:
Email Router
Development / Customization / SDK
  • Verified answer
    LuHao Profile Picture
    LuHao 40,892 on at

    Hi partner,

    Do you mean that you want to disable automatic tracking of emails from a specific contact, just enable manual tracking?

    Unfortunately, this is impossible. 

    Automatic tracking and manual tracking of emails are either all disabled or all enabled, and we can't just enable manual tracking.

  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi partner,

    Please don't forget to close this theme by clicking Yes to mark the verified answer.

    pastedimage1566892723779v1.png

    This will help other users quickly navigate to this theme.

    Thanks.  :)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Service

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans