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Customer Service forum

Email Synchronization Method - Explication

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Posted on by 29

Hi,

Could someone explain my the difference between "Sever-Side Synchronisation or Email Router" - "Microsoft Outlook for Dynamics 365" 

If I want to manually select which email is being tracked, without necessary tracking all emails from that person, what settings would it be? 

Thank you!!

  • LuHao Profile Picture
    40,888 on at
    RE: Email Synchronization Method - Explication

    Hi partner,

    Please don't forget to close this theme by clicking Yes to mark the verified answer.

    pastedimage1566892723779v1.png

    This will help other users quickly navigate to this theme.

    Thanks.  :)

  • Verified answer
    LuHao Profile Picture
    40,888 on at
    RE: Email Synchronization Method - Explication

    Hi partner,

    Do you mean that you want to disable automatic tracking of emails from a specific contact, just enable manual tracking?

    Unfortunately, this is impossible. 

    Automatic tracking and manual tracking of emails are either all disabled or all enabled, and we can't just enable manual tracking.

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