web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Insights - Journeys forum / CDS-A-Connector Config...
Customer Insights - Journeys forum

CDS-A-Connector Configuration: We were unable to start the connector. An unexpected error happened.

(0) ShareShare
ReportReport
Posted on by JohnLere 10

Hi, 

I am trying to start the cds-a-connector within the marketing app.

I've followed the instruction below but when I enter the URL for the shared access signature within the cds connector, I get an error message: 

We were unable to start the connector. An unexpected error happened

Fehlercode: 0x80040265

 

Fehlercode: 0x80040265Sitzungs-ID: 045435fa-b6a5-4fb0-b8b5-4262187f7c63Aktivitäts-ID: f4eb01a5-8e08-4807-91c3-009b52a45ddf

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/custom-analytics

Would anyone have an idea here, please?

Thanks

Categories:
Marketing Pages Forms and Surveys
I have the same question (0)
  • megcda Profile Picture
    megcda 2,192 on at
    RE: CDS-A-Connector Configuration: We were unable to start the connector. An unexpected error happened.

    Hi John,

    That particular error code generally means that a lookup reference cannot be resolved.  Have you tried to create a new blob container and get a new signature to see if you get the same error?  

    Thanks,

    Megan

  • Suggested answer
    JohnLere Profile Picture
    JohnLere 10 on at
    RE: CDS-A-Connector Configuration: We were unable to start the connector. An unexpected error happened.

    Thanks Megan. That did the trick.

  • Community Member Profile Picture
    Community Member on at
    RE: CDS-A-Connector Configuration: We were unable to start the connector. An unexpected error happened.

    Hi Megan

    Where can we find out details on the actual connection error please? We are getting the same issue but suspect it could be a network issue. 

    Thanks

    Tim

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Insights - Journeys

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans