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CDS-A-Connector Configuration: We were unable to start the connector. An unexpected error happened.

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Posted on by 10

Hi, 

I am trying to start the cds-a-connector within the marketing app.

I've followed the instruction below but when I enter the URL for the shared access signature within the cds connector, I get an error message: 

We were unable to start the connector. An unexpected error happened

Fehlercode: 0x80040265

 

Fehlercode: 0x80040265Sitzungs-ID: 045435fa-b6a5-4fb0-b8b5-4262187f7c63Aktivitäts-ID: f4eb01a5-8e08-4807-91c3-009b52a45ddf

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/custom-analytics

Would anyone have an idea here, please?

Thanks

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CDS-A-Connector Configuration: We were unable to start the connector. An unexpected error happened.

    Hi Megan

    Where can we find out details on the actual connection error please? We are getting the same issue but suspect it could be a network issue. 

    Thanks

    Tim

  • Suggested answer
    JohnLere Profile Picture
    JohnLere 10 on at
    RE: CDS-A-Connector Configuration: We were unable to start the connector. An unexpected error happened.

    Thanks Megan. That did the trick.

  • megcda Profile Picture
    megcda 2,192 on at
    RE: CDS-A-Connector Configuration: We were unable to start the connector. An unexpected error happened.

    Hi John,

    That particular error code generally means that a lookup reference cannot be resolved.  Have you tried to create a new blob container and get a new signature to see if you get the same error?  

    Thanks,

    Megan

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