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Customer Service forum

Case View - Unified interface showing "Tab" in place of case form titles

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Good morning.  The last 2 days we have been seeing inconsistencies in the Unified interface on our case forms.  Directly above the case form where it normally lists Summary, Case Relationships, Knowledge Records, etc it is simply showing the word "Tab" multiple times across the top.  This looks to only be a visual issue as when clicking on the "Tab" buttons it does work correctly and shows the right data.  I verified we have not made any changes and also checked our Interactive interface (older web console) and it is showing correctly.  I tried this in multiple browsers with the same results.  Mainly just wondering if this is impacting others or whether we need to dig into our environment.  Thanks!

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  • T1sh0 Profile Picture
    62 on at
    RE: Case View - Unified interface showing "Tab" in place of case form titles

    I had the exactly the same situation and this resolved my issue. Thank you! :)

  • Community Member Profile Picture
    on at
    RE: Case View - Unified interface showing "Tab" in place of case form titles

    This got it, thanks Wayne!  

  • Verified answer
    Wayne Walton Profile Picture
    13,728 on at
    RE: Case View - Unified interface showing "Tab" in place of case form titles

    The easiest way I've seen to resolve this is to go to Settings -> Customization -> Customize the System and click "Publish All".  That will republish the whole system, and that seems to sort out unlabeled tabs.

  • Community Member Profile Picture
    on at
    RE: Case View - Unified interface showing "Tab" in place of case form titles

    Thanks for the feedback.  Unfortunately our organization is still seeing this.  We have tried multiple browsers and logging in/out with no change.

  • Suggested answer
    Ben Thompson Profile Picture
    6,350 on at
    RE: Case View - Unified interface showing "Tab" in place of case form titles

    I've seen it - the fix I found was to close the browser (Chrome) reopen the browser and login again...

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