Skip to main content

Notifications

Announcements

Join us in the Community for an AMA: December 12th Register Today
News and Announcements icon
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Automated message inst...
Service | Customer Service, Contact Center, Fie...
Unanswered

Automated message instead of ringtone when call transferred to agent

(1) ShareShare
ReportReport
Posted on by Swetha Poojary Sala... 316
Voice channel is already setup at our customer end in Dynamic 365 Contact center, what we want is when call is transferred to agent side instead of ringtone it should play a text message which we have added in automated message triggers. But this functionality does not work.
Anyone facing same issue?
We followed below MS article but this does not work
https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-automated-message?wt.mc_id=knwlserAPI_inproduct_copilotstudio#configure-automated-messages
 
Categories:
Customer Service
Automated message...
WorkStreamSetup.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join us in the Community for an AMA: December 12th Register Today

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,151 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,993 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans