Dynamics Community Forum Thread Details

POS payment methods change tender

Hi everyone,

I have a case where I need to handle the change to be with multiple currencies. Here is the setup I configured:

Navigate to Retail and Commerce -> Channels -> Stores -> All Stores -> Payment Methods.
Select the payment method "Cash".
Under the "Change" Fast Tab, I chose the change tender to be "Currencies".

However, when I tried to create a transaction at the POS and over-tendered the amount, I encountered the following error:

Categories:

hi there!

couple of thoughts - apologies if you've already tried these:

Verify Payment Method Configuration:
- Ensure that the payment method "Cash" is correctly configured to allow multiple currencies.
Navigate to Retail and Commerce > Channels > Stores > All Stores > Payment Methods.
- Select the payment method "Cash" and verify the settings under the "Change" Fast Tab.
Check Currency Setup:
- Make sure that the currencies you want to use for change are properly set up in the system.
- Navigate to Retail and Commerce > Channel setup > Currencies.
- Verify that the currencies are active and have the correct exchange rates configured.
Update Change Tender Type:
- If the current change tender type is not permitted, you may need to update it to a supported type.
- Navigate to Retail and Commerce > Channels > Stores > All Stores > Payment Methods.
- Select the payment method "Cash" and update the change tender type to a supported type, such as "Cash" or "Currency".
Run Distribution Jobs:
- After making changes to the payment method configuration, run the necessary distribution jobs to synchronize the changes with the POS.
- Navigate to Retail and Commerce > Retail IT > Distribution schedule.
- Run the jobs related to payment methods and currency updates.
Test the Configuration:
- Create a test transaction at the POS and over-tender the amount to verify that the change tender type is working correctly with multiple currencies.

Quick Links